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HomeServe

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HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
5.0
Oct 29, 2014

The biggest heart I've ever seen in a company

Marketing
Recommend
CEO approval
Business Outlook

Pros

Let's not pretend HomeServe have not had their share of bad press from some mistakes they made in the past. But HomeServe is now easily the best Company I have ever worked for. Their ethic and Customer focus is incredible and whilst there are still some areas that are yet to feel the tidal wave of change, this is a company that has learnt from its mistakes. There are loads of opportunities internally with some really great benefits - not least an Employee policy that covers all staff for home emergencies.

Cons

The wave of change is slow to reach the outer limits of the Company. There are still some members of staff who aren't quite on the bus but as new people join the buiness and the focus continues on the Customer, this will change.

5.0
Oct 29, 2014

Only getting better

Senior manager
Recommend
CEO approval
Business Outlook

Pros

- Open, honest culture - Opportunities to bring your ideas to life - Fantastic people, willing to spend time to help you develop - Clear strategy and direction has paved the way for innovation

Cons

- Frustrating systems (but work underway to replace them) - Has a history of being numbers focused - Still feels a little bureaucratic to get some decisions made

4.0
Oct 29, 2014

Really good Customer and People focused company. Transformed in recent years.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Clear long-term direction from the top and a developing culture of open and honest discussion and feedback, which is genuinely listened to by senior leaders. Good opportunities for committed and talented people to progress. All-in-all, a rewarding company to work for.

Cons

The company can struggle to prioritise, meaning a lot of change happens at once and it can be difficult to juggle projects.

Viewing 1081 - 1083 of 1,142 Reviews
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Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.