Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 111 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 50 reviews)); "Colleagues and Customers are great." ((in 24 reviews)); "Good pay and perks." ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Sep 23, 2014

Best company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

All staff at homeserve are friendly and it's the best company I have come across so far. Many advantages to work at this place, all staff are entitled to many benefits. Always a good atmosphere!! Highly recommend to work for homeserve!!!

Cons

Havent come across any challenges so far

4.0

Sep 22, 2014

Recent recruit to Claims Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Interview process is fairly straightforward (telephone interview followed by competancy based face -to-face interview). Initial training for the role takes 5 weeks and is of a good standard. In general the company seems friendly towards new staff. A pay progression system for frontline staff has recently been introduced.

Cons

Parking is difficult. New employees are allocated to a car park which is a very, very, long walk to the building. Some mis-information about the parking arrangements was given by the interviewer in response to my questions. Initial pay scales are quite low (although there are opportunities for progression).

5.0

Sep 22, 2014

Recruitment Process/Training

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The process from start to finish was very smooth, fast and efficient. From applying to starting work was a matter of days. Melanie, whom dealt with my application, was extremely helpful and polite. If only all recruiters were as good as her, I felt like I am genuinely wanted as an employee! Thank you!!!

Cons

No cons to speak of. Any issue with regards to hours/rota etc had been taken seriously by Homeserve and dealt with creating a whole new shift pattern to suit our home life.

Viewing 1090 - 1092 of 1,142 Reviews

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