Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 104 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 90 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 33 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

May 24, 2016

Great place to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Never have I worked for a company that does so much for its Staff. There is a real interest in staff well-being and many incentives and fun moments which makes HomeServe such a fantastic place to work. Management are fantastic here and show a real interest in your development at the company and support in achieving your goals. There is a real sense of team work and working together to achieve goals at HomeServe.

Cons

I cannot think of any Cons. As a company they do so much for you. I work with a great team along with many other teams around me which really does make getting up in the morning much easier.

5.0

Feb 3, 2016

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

After only being at homeserve for a short number of weeks, I have found the past weeks very informative whilst in training. I feel that the companies cares for your well being and are always happy to help employee's no matter how big or small the problem is. All the staff are very friendly and on a daily basis go out their way to make sure your having a good day.

Cons

The only con that I have.. Is the facilties within the Ryder Building such as the canteen and break out area. The canteen is very small as there is not alot of space to sit and eat and the range of different foods are very limited, compaired to the cateen in the main building.

5.0

Oct 10, 2015

A Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe had some trouble in the past but instead of denying the issues they rebuilt the company better than ever. The People (staff) are the business now and they are fully empowered to look after the Customers. It is now a very special place to work where everyone understands the long term strategy and their part in it.

Cons

There are no downsides other than it is difficult to wait for all the systems development to finish.

Viewing 1114 - 1116 of 1,142 Reviews

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