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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      May 20, 2014

      Difficult and ever changing, but rewarding

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmostphere Good prosepects Faith in our direct senior leaders Really feels like they are starting to do the write thing by staff and customers A lot of the senior leaders have changed and are moving the direction of the buiness (this is a good thing)

      Cons

      Been a dificult time over the last couple of years with redundencys and the companys shift in culture. When people in the office are under pressure it slips back to the old way of JFDI over certain things. There can be alot of office politics

      4.0
      May 19, 2014

      The company of the future

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Innovation, implements positive changes, new vision of the company, new perception of internal and external customers.

      Cons

      Old school employees who thinks the world of themselves but don't do anything to improve their own performance nor to support their business. Not dealing with behaviour/attitude issues as they should

      5.0
      May 19, 2014

      Significant change in leadership style and strategic direction - cultural shift moving through departments

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, inspiring leadership, good products (use P&D myself, recommended to family), Seniors genuinely seem to want to do the right thing by Customers and employees, career opportunities for development - even with international placements (I only know of "Heads of" and above that have moved), provides sponsorship for range of qualifications, flexible working hrs, interesting work, lots of challenges, pushing innovations, empowered to make decisions regardless of seniority, stepping up charity work again and involvement in local community.

      Cons

      *At the moment the above positives are too dependant on who your "Head of" and Director are, although it's moving in the right direction. *In my experience the HR systems/processes/conversations don't support individuals *Current IT systems aren't great and there are too many manual workarounds required. We're investing a huge amount in a new system, which should be a big improvement.

      Viewing 1126 - 1128 of 1,142 Reviews
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      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.