Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "great benefits and recognition." ((in 55 reviews)); "Development opportunities" ((in 30 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 17, 2014

Customer First

Director

Recommend

CEO approval

Business Outlook

Pros

A company coming out of it's troubles, with a clear customer focused approach. A revamped exec has led to a much more joined up approach to planning and delivery of business objectives. Communication has improved dramatically and is now regular and conistent

Cons

Poor systems and MI, although this is being looked at. Significant hoops to go through to spend money.

4.0

May 28, 2014

Great staff and brilliant training program

Inbound/outbound sales

Recommend

CEO approval

Business Outlook

Pros

good wages and lots of bonuses, friendly environment very helpful and approachable team leaders and managers with on going training

Cons

time off sick isnt worked out on a month by month basis so if you have a couple of weeks off ill it will get taken out of one months salary

5.0

May 10, 2014

Learned some hard lessons and now moving forward

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a real focus on Customers and staff following the FCA investigation. It is clear that the company recognised their failings and have embraced a new way of working. The products have undergone massive upgrades and 90% of the senior team were replaced. CustomerFirst is a really empowering programme.

Cons

Improvements for the staff are further behind than those put in place for Customers. The IT system is being improved but for now is lacking.

Viewing 1138 - 1140 of 1,142 Reviews

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