Is HomeServe a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HomeServe have rated their employer with 3.2 out of 5 stars in 68 Glassdoor reviews. This is a lower than average score with the overall rating of HomeServe employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at HomeServe now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HomeServe .

Does HomeServe pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HomeServe with 3.0 out of 5 stars based on 68 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at HomeServe.

How happy are Customer Service (CSR) professionals working at HomeServe?

69% of Customer Service (CSR) employees at HomeServe would recommend their employer to a friend. This rating has increased by 114% in the past 12 months. Customer Service (CSR) professionals have also rated HomeServe with a 1.6 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 107 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 84 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 36 reviews)); "Colleagues and Customers are great." ((in 24 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 15 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

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HomeServe

HomeServe Customer Service (CSR) reviews

3.2

69% would recommend to a friend

(68 total reviews)

Nick Kasmir

Not enough data to show CEO approval

70% positive business outlook

Ratings by category

3.3

Career opportunities

3.1

Culture & values

3.1

Diversity & inclusion

3.0

Senior management

3.0

Compensation and benefits

1.6

Work/Life balance

Customer Service (CSR) employees have rated HomeServe with 3.2 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HomeServe is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

68 reviews

3.0

Apr 25, 2023

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice team and very lenient

Cons

Can get repetitive and need more staff

1.0

Apr 12, 2023

Poor pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free work equipment and some nice colleagues

Cons

No pay raise in years, in real terms lost about 40% especially who the cost of living gone up dramatically and customers paying through the noise the salary of frontline have not moved at all unless you are almost on national minimum.

5.0

Jan 31, 2023

Best company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People friendly and considerate ...hybrid working

Cons

Nothing..love the company and benefits

Viewing 10 - 12 of 68 Reviews

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HomeServe Customer Service (CSR) reviews

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