Homebase reviews

3.5

64% would recommend to a friend

(120 total reviews)
avatar

John Waldmann

66% approve of CEO

68% positive business outlook

Homebase has an employee rating of 3.5 out of 5 stars, based on 120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Homebase employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

120 reviews
5.0
Jan 25, 2023
Recommend
CEO approval
Business Outlook

Pros

The culture - never have I felt like I could truly be myself more than while working here. Everyone is very open, honest and accepting. You can truly be yourself. We have such a diverse culture too with so many people from various backgrounds and it makes us a better company as a whole! The leadership - they know their stuff. Smart, engaging, transparent. They don't micromanage. Can comfortably approach them with any roadblocks/issues and they are more than willing to step in and help. We're a mature start-up so we are established, but still growing like crazy. We are major players in our domain and just getting started! Because we are still growing, there is truly plenty of opportunity for growth in your career - whether you wanna stay on the IC track or get into Leadership/Management. Lots of advancement opportunities, and many people have been able to move up quickly too without waiting several years. The opportunity to make an impact - we cater our software products towards helping small businesses, and our products can legitimately help them with their bottom lines or any time/money constraints that many small businesses run into. so if you wanna work for a company/product that actually makes an impact (especially at the small/local level), you have the opportunity to do so here. The equity - we're already established and close to hitting "unicorn" status, so there is less risk than say an early stage start-up, but still the benefit of cashing in on some serious equity when we eventually IPO Hybrid environment - get the best of both worlds of remote and office life and the flexibility to choose when you want to come into the office

Cons

We are a start-up - things can change pretty quickly (which at times can be a positive thing - less red tape to get stuff done) so if you need a ton of structure then we may not be a good match We don't have the highest salaries as other tech SaaS companies, but I would say overall our compensation is still very solid. And the opportunity for advancement, the equity, the 4% 401k match, and all the other pros I mentioned can easily make up for that.

1.0
Jan 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Most of the people in Support are caring, hard-working and humble. It's easy to form connections here. The office building is nice, there's a cafeteria on site that's not terrible but not great. Well-stocked snack rooms and offices. It's air conditioned? The customers are pretty nice?

Cons

There are a lot of cons but I'm going to address three. 1. The pay. All of these reviews will say things like "There's so many opportunities to grow!"- it's absolutely because no realistic person would stay and tolerate the absolute chaos of this place at their pay rates. The starting rate for CS is pretty decent for the role itself but when you are able to fill one of those many "opportunities" available here at Homebase, the fair compensation stops there. Moving from CS to another role, I was really shocked at how low the rate was and how there was NO room for negotiation. If you ask for more, they're going to tell you that you don't deserve it (you lack experience) but they had no problem with your experience when they hired you for the role and I believe they hire people internally in order to pay them less. And despite your low pay, they'll expect you to adopt their motto of "Goals over Roles" (aka "Do more work than we pay you for! And that you don't actually know how to do but we expect you do it but no we aren't gonna pay you more 'cause you lack experience!") But the worst thing is that this practice only seems to apply to some people because it seems they have money for external hires but not for their internal employees. Some people's salary is common knowledge, I'm not sure why some people are worthy of 6-figure salaries when people in the same department (doing most of the work, let's be real) aren't even worthy of 55k? 2. Toxic office culture. I have never worked at a company where I felt like I couldn't go to HR, ever. I have NEVER had to worry that when I go to HR about a personal matter that it won't stay with HR- but I did here. That's the reality here. It also doesn't help that length of service at Homebase seems to get you a pass to do whatever you want so even if you bring this issue up, nothing gets done. 3. Terrible work morale. Homebase is just another startup in their hyper growth stage that is willing to sacrifice quality and morale to keep that going at all costs. They make decisions without any care or concern about how they affect their employees, as long as it seems it might yield a profit. They want instant results over meaningful change, they implement them poorly and without collaboration from folks who ACTUALLY know what they are doing. And if you can't keep up, if you're confused about the expectations of your role, then YOU'RE the problem, not them. Goals over roles, baby! They will tell you that they are open to feedback and ideas but then weaponize any negative feedback against you. At this point, people aren't even willing to speak up after the "Get Happy or Get Out" meeting because of how feedback has been handled in the past. Those Decision Makers have the attitude that CS people should be grateful for their hourly rate and bonuses but they change the responsibility and expectation of their roles so frequently most people cannot keep up or keep track. The ones who do, they are expected to give and give until they burn out. Management keeps high-performing people in roles they don't want to be in because it's what best for their company, not for their people.

5.0
Jan 17, 2023

Awesome Place to Work!

Recommend
CEO approval
Business Outlook

Pros

I love what we do for small businesses. It is also a great work atmosphere. I also love everyone I work with!

Cons

I have no cons. I love everything about homebase!

Viewing 58 - 60 of 120 Reviews

Glassdoor has 134 Homebase reviews submitted anonymously by Homebase employees. Read employee reviews and ratings on Glassdoor to decide if Homebase is right for you.