Policies and expectations were unclear from the start. Information was often passed between staff instead of directly from leadership, leading to frequent contradictions and confusion.
Management lacked fairness and consistency. Availability that was clearly communicated was not respected, and agreed-upon scheduling accommodations were not followed. This created unnecessary stress, especially for employees balancing childcare and other responsibilities.
There appeared to be clear inconsistencies in how flexibility was granted, which at times felt selective rather than policy-based.
There were also concerns regarding illness protocols. Clients who were visibly unwell were not always sent home in a timely manner, even when it impacted their ability to participate in therapy. This created challenges for both staff and client well-being.
The work environment also felt unprofessional at times, with indirect communication and inappropriate discussions about staff.
Support during medical or personal situations was limited, with a more rigid and punitive approach taken even when reasonable alternatives were available.
Overall, this was not a supportive or well-structured environment, and I would not recommend it.
