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Hopper

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Hopper reviews

3.4

45% would recommend to a friend

(78 total reviews)
avatar

Frederic Lalonde

55% approve of CEO

47% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.5

Work/Life balance

3.3

Diversity & inclusion

3.0

Culture & values

3.0

Career opportunities

2.8

Senior management

Ratings by demographic groups

Reviews by job title

78 reviews

Reviews about "Compensation"

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3.0
Mar 5, 2022

Best part is remote

Travel agent
Recommend
CEO approval
Business Outlook

Pros

-Remote -Good vacation and time off -Mostly chats and emails -Future of travel industry -Seems potential for growth

Cons

-Performance is based on star ratings from users. Usually users are already upset due to the app, airline, or previous agent. -You are treated as incompetent if you get one star ratings even if it's not your fault. -Passengers have issues, can be angry, and take it out on you. - A lot of information expected to learn and often feel alone when need help. -Workflow constantly changing. -High stress customer service job. -No travel agent benefits like promised when hired( IATA card). -Company took away bank holidays from when first hired. -Company is expecting agents to make more outbound calls if requested.

2.0
Dec 16, 2021

Hotel Org isn't run well

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health insurance fully paid Lack of micromanagement Many nice co-workers to work with Good bonus structure

Cons

Poor/lack of communication No empathy from management (they do not care about you) No career plan, No performance Reviews, No learning Internal jobs not posted, promotions not based on merit Unlimited vacation is a myth No care by management about hotels needs & wants, only bottom line No culture (even team events finish early, noone stays a minute longer as soon as agenda is done)

1.0
Oct 28, 2021

Boring

Travel experience agent
Recommend
CEO approval
Business Outlook

Pros

Benefits Unplanned days Work from home

Cons

It is a very disappointing job for me after all the hard work to pass in the hiring process. I left another job thinking it would be better to go through hopper because I could work from home, and I thought I would have more flexibility. And they are not so flexible, and the job is VERY BORING. I feet like a robot. Everything in the processes is so confusing because they change the workflow ALL THE TIME! Also, for any request for a day off or vacation, the scheduling team takes months to answer. The payment is also too low, 40,000 USD

Viewing 64 - 66 of 78 Reviews
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