Hopper reviews

No direction or vision -- Hopper is like a teenager with growing pains and an underdeveloped prefrontal cortex. It has a vague idea of what it wants, but makes major business decisions without thorough research. Which is very ironic for a "data driven start-up". Zero accountability -- The company motto appears to be: We will (maybe, probably) deal with this later. Weak leadership -- When things are good, the company is functional, but we all know that a company's strength is measured by its response in times of crisis. Hopper's is abysmal. When things go wrong, leadership flails, forgets how to speak or listen. Ethically bankrupt -- Internally, the company has some serious and unaddressed issues with nepotism and discrimination. Forget merit, performance or competence: if you are well liked or well connected you will go further. I won't even go into detail about how the company treats its customers. All you need to know is available free of charge on Trustpilot. Company culture, what company culture? -- What does Hopper stand for? Besides trees, I could not tell you ‘cause we all know that “customer obsession“ thing is a big reach.

Initially this was a great company who was so focused on their customers. I felt great to be a part of this team. Then they changed their systems so that we no longer accepted phone calls and emails. We were exclusively chat based. It was a disaster. Customers would send in a chat and it would take sometimes 2 weeks to respond and as an agent I had at times up to 10 chats at once with extremely upset people. They didn't seem to care anymore about customer service and if you read the reviews on Trusted Pilot you will see that many have lost faith in Hopper. They did a massive hiring in Columbia and Manila and asked for the staff to assist with training and then they did a massive layoff of the Canadian staff and they were quite heartless about it.