Hopper reviews

3.4

45% would recommend to a friend

(433 total reviews)
avatar

Frederic Lalonde

55% approve of CEO

47% positive business outlook

Hopper has an employee rating of 3.4 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hopper employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

433 reviews
1.0
Dec 14, 2023
Recommend
CEO approval
Business Outlook

Pros

The best part about working at Hopper is that it is a remote organization. They advertise that they pay well but good luck having them pay your commission.

Cons

If I could go back in time and not accept this role I would. My manager at Hopper never set clear goals, was constantly changing goal posts in the middle of the quarter, and commission payout would often change after the quarter ended. Everyday I woke up and never knew what to expect from my manager or senior leadership. Senior leaders would say you should be happy to even be here and if you are expecting job stability to see your way out. Managers often would add random side projects to your plate that took up the majority of your day and then they would wonder why you couldn’t hit a weekly goal. Hopper has no town halls - unless they just fired people, and you NEVER hear from your seniors. The leaders at this company are often on LinkedIn talking about how they think they figured out how to create a productive workforce. What they really did was just steal other companies ideas and hide to investors what is really going on behind closed doors. There is also no ERG, HR or any diversity training. Leaders all look the same and there is clearly bias among who gets hired, fired, and promoted. Do not believe me? - look at the company LinkedIn.

3.0
Jul 8, 2019

Well-intentioned mismanagement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Incredibly talented(and fun) coworkers * Flexible time off/ work from home * Flashy company - lots of name recognition in the travel space * Challenging problems to solve

Cons

* First time managers are not equipped to handle their teams, leading to fumbled projects and increased anxiety around what could be easy wins. * The CEO constantly gets too in the weeds on projects and upends steady progress with never ending pipe dreams. He has an aggressive and manic communication style that leads people to move too quickly and create unscalable solutions in order to meet his unrealistic requests. He is a fantastic salesmen and uses his powers to bully people into doing things against their better judgement. * There have been constant reorganizations, leaving talented people stranded. * Bad communication from the top down. Everyone takes a childish and gossip driven approach to communicating company wide announcements. Being "in the know" becomes invaluable currency to navigating the workplace eco-system. * A lot of in-betweeners who were vital at earlier stages start to lose their footing because no one has experience scaling a company successfully.

1.0
Mar 26, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Competitive Salary and street creds, when you interview elsewhere. Everyone knows hopper and you get a lot of (undeserved, I may say) credit 2. It's a cool brand to throw out when you tell people in the bar that you work for the app 3. Some individual contributors, especially in the dev team, are star players - my guess is that they will be poached out, very soon.

Cons

1. Rampant nepotism and need to be in the 'In crowd' to climb the career ladder 2. Misallocation of power, it's not clear who is in charge. A colleague in Marketing department can someone start driving the Product Roadmap, and the Product person on the Operational side of things. 3. A lot of baby-sitting the management team, from middle manager 4. Just had our numbers out, and I don't know how we are going to make the numbers we are promising our investors. 5. Poor practices - teams like Product to Ops , really don't have solid management practices in place as most of the people in these teams are 'home grown'. I would say Dev and Eng in comparison, has their stuff put together (though just relative to the rest of the company). 6. Go work for other hotter startups instead - plenty in the area.

Viewing 19 - 21 of 433 Reviews

Glassdoor has 468 Hopper reviews submitted anonymously by Hopper employees. Read employee reviews and ratings on Glassdoor to decide if Hopper is right for you.