Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 27 reviews)); "Good benefits" ((in 19 reviews)); "Great work/life balance" ((in 13 reviews)); "Good pay if you hit commission each cycle and really good benefits." ((in 12 reviews)); "nice offices (Angel office London recently renovated)" ((in 9 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 20 reviews)); "Leadership is belittling." ((in 5 reviews)); "limited opportunities to grow." ((in 4 reviews)); "Sometimes long hours." ((in 4 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

5.0

Sep 26, 2020

Excellent Work Place

Digital marketing manager

Recommend

CEO approval

Business Outlook

Pros

International, value staff's development a lot

Cons

Big corporation and things sometime get very slow

3.0

Sep 23, 2020

its ok

Corporate escalations

Recommend

CEO approval

Business Outlook

Pros

good pay for entry level, great benefits.

Cons

Constant company layoffs, entire centers shutting down, over worked. Super stressful

3.0

Aug 26, 2020

Great workplace with poor management

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible working Great benefits Latest technologies Nice workplace

Cons

Cannot move from level L unless close to managers.Lacking leadership and internal politics.Fails to identify hard working engineers.No exit interview.Complaints raised to HR about management never addressed.

Viewing 28 - 30 of 185 Reviews

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