Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 32 reviews)); "Great benefits (e.g." ((in 18 reviews)); "The pay is good and even higher than market average." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "nice offices (Angel office London recently renovated)" ((in 8 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 18 reviews)); "Leadership is belittling." ((in 5 reviews)); "limited opportunities to grow." ((in 4 reviews)); "Sometimes long hours." ((in 4 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

4.0

Dec 29, 2016

Assist hotels

Lodging partner associate

Recommend

CEO approval

Business Outlook

Pros

Benefits and lots of spreads

Cons

A lot of favoritism within the management team.

5.0

Feb 1, 2016

Sr. Analyst

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

1) Work with cutting edge technology with talented and motivated colleagues 2) Work culture is amazing and work environment is relaxed. 3) Amazing place to also grow your career personally from a technical and business strategy standpoint. In this day and age its very hard to find companies that offer good work life balance and growth opportunities without burning yourself out working long hours. Hotels.com is one such a very rare work place. Upper management is very helpful and great to work with.

Cons

Compensation strategy is something that is not very clear here. Although the pay is decent, performance is not directly related to compensation in a huge way. I guess aggressive compensation strategy does not help in maintaining a good work culture with less stress. I am ok with it being less aggressive but certainly can improve in terms recognizing talent with frequent call outs and gift cards maybe.

4.0

Jan 13, 2016

Work Hard, Play Hard

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Dallas Office - Free catered lunch every Wednesday - Free pizza once a month on Fridays - Happy Hours in the break room once a month - Unlimited free coffee, tea, soda, juices, - Ping pong, foosball, and video games in the breakroom - Very fun group of people - Fun holiday activities (easter egg hunt, holiday decorating, halloween costume contests, etc.)

Cons

If you work with people in the London office a lot, you have a small amount of overlap time. Communication can also be rough. It's hard to chime in on a phone call when you're the only one in Dallas and there are 10 people on the phone in London. They often forget to include you in on small things they hear in water cooler conversations.

Viewing 28 - 30 of 185 Reviews

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