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      Hotels.com

      Part of Expedia Group

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      Hotels.com reviews

      3.8

      71% would recommend to a friend

      (185 total reviews)
      avatar

      Adam Jay

      58% approve of CEO

      55% positive business outlook

      Ratings by category

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.5

      Career opportunities

      3.3

      Senior management

      Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      185 reviews
      3.0
      Sep 23, 2020

      its ok

      Corporate escalations
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay for entry level, great benefits.

      Cons

      Constant company layoffs, entire centers shutting down, over worked. Super stressful

      5.0
      Mar 10, 2020

      Former employee

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company to work for

      Cons

      sometimes favoritism. If you are not in good term with management, no promotion

      3.0
      Jan 22, 2020

      Fun People, Stressful Atmosphere

      Reservation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training process and the activities planned for employees were always fun and engaging.

      Cons

      Dealing customers was extremely tedious and was often hard. By the time they are talking to you, they are usually pretty frustrated.

      avatar
      Hotels.com Response
      6y
      Thank you for taking the time to provide us with the open and honest feedback. We're sad to hear that some of your time working with us wasn't as enjoyable as you'd hoped and will take your comments into consideration to help us improve.
      Viewing 43 - 45 of 185 Reviews
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      ReviewsHotels.com reviews

      Glassdoor has 207 Hotels.com reviews submitted anonymously by Hotels.com employees. Read employee reviews and ratings on Glassdoor to decide if Hotels.com is right for you.