Howden Insurance Broker reviews

3.9

57% would recommend to a friend

(31 total reviews)

David Howden

86% approve of CEO

52% positive business outlook

Insurance Broker employees have rated Howden with 3.9 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Insurance Broker professionals have a good working experience there. Howden is rated in line with the average (within 1 standard deviation) by Insurance Broker professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

31 reviews
3.0
Feb 24, 2023

A-Plan pros and cons

Recommend
CEO approval
Business Outlook

Pros

Good stepping stone if your starting out in insurance. Offers CII training. Fair amount of progression opportunity. But only really if you're willing to move to different areas around the country.

Cons

Very inflexible, no hybrid option and poor staff benefits. Tried to improve lately, but largely this is a dressed up bottom end scheme that doesn't really offer much. More of a "On paper looks good" measure, so employment packages look a little better. Don't really offer anything of any real value to their employees.

avatar
Howden Response
3y
Thank-you for leaving a review. Our employee offering has undergone some significant changes in the last 18 months, offering tangible benefits that can be life changing to those who need them and are quick and easy to access. Our focus has been on employee health, well-being, family and cost of living. We have also launched milestone rewards that offer paid sabbaticals, reward vouchers and company shares for our long service team members. I would be grateful if you could share the type of long-term benefits that you would like to see introduced, would you send a message to me directly so that we can discuss? paul.sissons@aplan.co.uk
3.0
Jan 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Everyone is friendly, helpful, and will go the extra mile. Team leaders and managers always offer their advice in difficult circumstances and really care about a their employees’ professional and personal well-being. Pay reviews are regular with clear objectives and goals to reach next stage. They also pay for exams and revision material.

Cons

Work life balance is not great. You have to work 2 Saturdays a month (in my branch) which is difficult, especially when it is busy. It feels like you do not get a real break from work as you are back in a day and a half later. They say it’s only 3 hours, but that doesn’t take into account waking up, commuting etc. Also, planning holidays with friends and family, you are always anxious to get that Saturday booked off before anyone else does, if not, tough luck you can’t go. Also, the commercial team no longer have to work Saturdays (which makes sense as not busy at all for them on weekends), but still get equal amount of holiday and same pay. This is not the problem. Personal lines team work 72 hours extra a year, with no improvement in holiday allowance or pay. It is very difficult to book holiday with friends/family when you work Saturdays, especially around the bank holiday periods. I feel as if it is wrong to use half a day holiday for a Saturday, when most of the time it’s pointless and for extra profit for the company. Uniform requirements (for men) is draconian, backward, and outdated. No jumpers. White shirts only. Trousers. That’s it (or a an uncomfortable blazer). When I first stated, I had to buy myself 5 extra white shirts to fit the A-Plan standard. My wardrobe had many other colours any other business would allow. When it is winter, most of us would like to wear a smart plain jumper. Men are not allowed, but women can essentially wear what they like as long as it is smart. And it’s almost comical watching a group of 20+ adults bicker about when to put the heating on, or turn it off. Why can’t men have the same freedom as women to wear jumpers, cardigans, other colours? I know everyone in my office agrees. I’m not implying we wear hoodies, or even branded stuff. Just PLAIN jumpers. We work from 8:30- 17:00, when realistically that first half hour is, more of then than not, pointless. Insurers are not open, barely any one phones in. Why not change it to the traditional 9-5? This would reduce hours by 2 and a half per week and ease the burden of working a Saturday. We are organised enough to prepare our work and finish in the required time.

4.0
Dec 18, 2022

Great company

Recommend
CEO approval
Business Outlook

Pros

At least 1 pay review per year. Recent addition of benefit packages. Plenty of incentives

Cons

Working half days on a Saturdays.

avatar
Howden Response
3y
Thank-you for leaving feedback, great to read that you're enjoying A-Plan. Unfortunately, Saturday mornings are an essential opening time to maintain great service to our clients, although we are investigating ways to keep that level of service and reduce the impact on our teams.
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