HubSpot reviews

3.4

55% would recommend to a friend

(4,153 total reviews)
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Yamini Rangan

65% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,153 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Feb 28, 2018
Recommend
CEO approval
Business Outlook

Pros

There is an unlimited vacation policy.

Cons

To candidates out there: don't pursue this job. The Support department's management is disorganized and either unable or unwilling to advocate for the team. They look for hard working young people excited about the company that will take on endless amounts of work and don't yet have the experience to know to speak up for themselves about how messed up things are here.

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HubSpot Response
8y
Sorry to hear that you're frustrated and clearly not happy in Support or at HubSpot. Needless to say, I hope you'll consider talking with your HR business partner about your thoughts here, as it's much easier for us to help you personally with that connection. Nonetheless, your assertion that we don't care simply isn't true--I'm working in conjunction with services and support leadership to respond to the feedback in the ENPS, so we do care very much about the well-being of our support team and its growth within the company. Support employees tend to be some of our highest impact employees and grow rapidly within the organization, so we have always invested and will continue to invest rapidly in your growth within the company and beyond. I hope we can continue this conversation in person. While I am saddened by your feedback, I'd like for us to talk and worth this through to the extent it's possible to do so. -Katie
2.0
Sep 23, 2015

I felt duped.

Recommend
CEO approval
Business Outlook

Pros

- Free food - Free beer - Great pay (if you are a developer) - Fun parties - Some cool people - Amazing benefits - Free gym - Great on the resume - Unlimited vacation policy - Stock options

Cons

- Frat house college type culture. Can be fun sometimes but is mostly horribly juvenile and unprofessional. Can be very hard to work as a serious professional in this environment. - Extreme lack of diversity on all counts. If you are white, extroverted, and come from a wealthy family, you will fit right in. If you are none of those things - good luck to you and your sanity. - Still tries to act like a start up when there are now well over 1000 people. The lack of structure worked once, but now it feels very messy and too loose. A lot needs to be tightened up (in a way that doesn't lose the casual atmosphere altogether). - Unqualified and inept management. It appears that once you have been at HubSpot for x many years you get promoted to management, no matter if you were a developer or a support 'engineer', which is an absolute nightmare for real professionals to work under. - Unmet expectations. They do a great job marketing themselves to potential hires, saying how they are truly changing the world, how there is infinite opportunity in the company, how they are the best of the best, that it is harder to get into HubSpot than Yale, that culture and transparency is the #1 priority. Never in my life have I felt so duped. When you are done drinking the Kool-Aide and realize you have been had on all counts, you will feel extremely disheartened and disappointed. - Unmet role expectations. I was sold on a position that was 100% different than what was offered. When it was time to get to work, my daily tasks were far below my skill set and offered no challenge. - Too many young people and too much drinking. There are taps in the kitchen, and all big parties are heavily alcohol involved. Again, if you are a frat house type extroverted person, you will love it. if not (especially introverted developers) you will feel left out. - Hidden HR Department. HR is deftly called "People Ops", and people are left in the dark about the support they can offer to employees. When I needed to reach out to HR I had to ask several people for who to contact because I had no idea how to find them. This is deeply troubling as many teams are rich with conflict and politics, and HR could help resolve this issues before they compound into bigger problems.

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HubSpot Response
10y
This review saddens me deeply, and most of all, I'm disappointed by the fact that you felt HR hard to find because our people ops team does a great job helping people sort out situations like this--our team will work on some options to ensure that it's abundantly clear that's an option all employees are not only able but encouraged to take, so that's on me to make more front and center and communicate more effectively. I would welcome a discussion any time if you want to chat about your experience (both the candidate and employee side), so let me know--happy to sit down or to take additional feedback via TinyPulse on how we can do better.
3.0
Apr 23, 2025

How the mighty fall

Recommend
CEO approval
Business Outlook

Pros

- Leading Product & AI Innovation – HubSpot remains a frontrunner in product development and AI advancements. - Strong Product Pipeline – Continuous rollout of new features and improvements.

Cons

- Misaligned Leadership Expectations – Goals seem designed for upward reporting rather than real-world execution or customer impact. - Poor Cross-Team Coordination – Initiatives are launched without considering downstream effects, leading to inefficiencies and extra work. - Emphasis on Gabby – Leadership’s focus neglects other customer segments, leaving many feeling overlooked. - Disjointed Product Rollouts – Features are pushed too quickly without proper training or communication, creating confusion. - Declining Benefits & Culture – The once-great perks and culture are eroding. - Lack of Leadership Engagement – Decisions feel disconnected from employee and customer realities. - Loss of Company Identity – HubSpot no longer stands out; it’s becoming just another average tech company.

Viewing 52 - 54 of 4,153 Reviews

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