HubSpot reviews

It’s a bummer how the “SaaSpocalypse”. narrative has gripped the industry and has everyone worried, including us. I believe in what we are doing to fight against it, but it’s certainly hard to make the transition to a platform that expands how AI helps our customers rather than get eaten by AI.

Toxicity, gaslighting, from higher and middle management. Middle management is at the very best incompetent. At the worst, incompetent, and toxic to a point a lot of people suffer from burn-outs and go on extended mental health leave. People are encouraged to refrain from speaking up or sharing feedbacks and to accept whatever new, little-thought-through process the higher management pulls out of thin air every month. Failing that, they are told they are negative, they don't embrace change and put on PIP or just penalised in their performance review. The CSM role has become nothing more than a cold calling role. Customers are unhappy and moved to new contract models without having agreed to that. Which makes them feel tricked.