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      HubSpot

      Engaged Employer

      HubSpot reviews

      3.4

      54% would recommend to a friend

      (4,169 total reviews)
      avatar

      Yamini Rangan

      63% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      4K reviews
      2.0
      Mar 29, 2019

      It's a Complicated Feeling

      Support
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training I was given at HubSpot was nothing short of excellent. I learned a huge amount of technical knowledge, which was definitely a huge investment. The snack kitchen, free beer, dog-friendly office space, and technical aptitude of the office was really enjoyable.

      Cons

      Support definitely feels like a cog. You're expected to know more about the whole suite of software than 90% of the company, it changes all the time, you are at work 9 hours a day with an unpaid lunch break, you will inevitably work weekend shifts (though not often), and also work 11-8 shifts, especially when starting out. The salary is not great for support. They recently improved it, but it's still not competitive. It was really hard to move out of support. The job is presented as a catalyst for growth and moving into other branches of the company. And this was true for some, but it interviewed for no fewer than 5 internal jobs and was not given actionable feedback. I had two really poor experiences with managers. When I was there 80% of managers where first-time managers, and I never really felt supported by either one. I was giving mixed messages about my performance. My numbers were always good, but it was always implied that I wasn't working hard enough. These cons added up to a hard to digest lifestyle and poor self-esteem. My manager even suggested I should leave the company because I wasn't happy, instead of asking how she could help. She is a very celebrated manager now. It makes me uncomfortable.

      avatar
      HubSpot Response
      7y
      Hi there, thank you for your feedback. Although it was tough to read, it's important feedback that we hear and imperative that we learn from folks who didn't have the best experience with us. I'm truly disappointed to hear about your experience with your manager, and agree with you that we need to ensure we celebrate small wins on the path to greater, bigger picture issues--I'd welcome the chance to connect and learn more about your experience offline if you're interested in doing so, please send me an email. If not, just know that I'm chatting with Alison about how we can ensure that we celebrate small wins and are thoughtful around how we help our managers grow (we've already made some great strides there this year in my opinion thanks to Emily and David's leadership)), but if you'd like to connect further, happy to do so. Thank you for your honest feedback, Katie
      2.0
      Apr 19, 2016

      Things are not what they Seem

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best Benefits Around, Gym, Unlimited Vacation....?(will explain on the Cons), Free Food, overall though depends on where you actually work, but just cause you have unlimited vacation....yea you will probably work more then 40 hours a week regardless.

      Cons

      Depends on the department you work in, but the manager is horrible. They do not know how to actually manage, the company was built on helping the employee's out, but the manager brings in the way of managing for a old fashion company who does not have unlimited vacation, which Hubspots motto is "As Long You Get Your Job Done" they tend to make you work more then you have to so they look good, along those lines, they do not praise the employee who actually does the whole work in the department, as for me...i did all the work...while the manager got all the benefits...promotions and bonuses...it's a slap to the face to watch someone (your manager) get the rewards you work for and nothing towards you.

      avatar
      HubSpot Response
      10y
      Thanks for the review. Sounds like your situation with your manager is at the core of the issue here, so happy to chat offline to help you sort this out--it's certainly our goal and mission to ensure that folks are able to grow here, and that includes getting employees the managers they need to succeed and grow, so please send me a note and we'll chat offline about what's happening here, happy to help. -Katie
      2.0
      Apr 30, 2013

      Lot's to learn, little to earn

      Inbound marketing specialist | account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the smartest people on the east coast surround you. It can be an inspiring cast of minds. If you want to do extra work to help the company on the side, they will greatly appreciate your hard work. If you hit the right place right time and do well, you can make serious money. The sales commission structure is perfectly in line with what benefits the company.

      Cons

      Right place right time is over. The sales commission structure is perfectly in line with what benefits the company. The metrics that benefit the company change quarterly, so your expectations and personal career management need to change with them, so it is challenging to establish goals. The life of a start up is exciting and this is all a part of it.

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