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      Hyatt

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      Hyatt reviews

      3.9

      74% would recommend to a friend

      (6,978 total reviews)
      avatar

      Mark S. Hoplamazian

      82% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,978 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      7K reviews
      1.0
      Mar 28, 2014

      Hyatt Reservation Center in Omaha is horribly run

      General sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      They do offer perks (like gift cards that are taxed as bonus wages) and free room nights per year (however you are not really given any time off to use them, and they are rarely available).

      Cons

      Everything about this place is wrong. Management makes horrible policy decisions which causes a mass exodus - then they punish everyone left by making them work mandatory overtime and making even worse policy decisions. The turnover rate is ridiculous even for a call center. They spend little to no time actually supporting the overworked and over stressed phone agents. More time is spent coming up with complex stat requirements so they can fire people for being a fraction of a percentage off in call time or conversion. What's that you say? Our guests have a 20 minute hold time today? I can't do anything about that right now, I'm trying to fire this guy because he only converted 40% of his calls into reservations last call cycle! The nerve of this guy!

      avatar
      Hyatt Response
      12y
      We are sorry that you did not have a good experience with us. At Hyatt it is our number one priority to take care of our employees and our customers. The policies and procedures that we have in place ensure we are fair and consistent and uphold the values and expectations of all we interact with. During times of extraordinarily high call volume, it is necessary to require overtime so that we may properly service our Hyatt guests. We appreciate our associates’ commitment to guest service as we understand that working overtime may make personal schedules difficult. While these times may be challenging, we continue to see tremendous growth within our company which will provide more positive opportunities for our associates in the future. Thank you very much for sharing your feedback. If you would like to further discuss your concerns, we welcome you to contact us directly.”
      5.0
      Jun 10, 2019

      Good, but not perfect

      Systems administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work culture is good. People complain but I think people complain at every company about anything. It's really more of a mind set. While the office is never perfect, it's still a open and friendly environment you enjoying spending time in. Benefits are good and people tend to stay with Hyatt because they generally take good care of their employees. Unfortunately I'm only talking about the office levels and upward. I can't say I've seen the housekeepers, bellmen, or food runners feel the same way.

      Cons

      As in any service industry, you cannot control it all. You can only do your job and hope that others do theirs.

      Viewing 10 - 12 of 6,978 Reviews
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      ReviewsHyatt reviews

      Glassdoor has 8,103 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.