8y
Of greatest concern to me in this review is ‘front line employees treated as irrelevant and disposable.’ This goes against not only the values of IAT but my personal values. Without our skilled, hard-working front-line team, we wouldn’t be trusted and supported by our customers and our agents. We wouldn’t be improving our claims response time for customers who have been through catastrophes, and we wouldn’t be receiving the positive feedback from our agents for our experienced and responsive underwriting and account management teams. Our front line employees and how they engage and interact with our agents and customers have been the key ingredients to how we have been able to improve our underwriting results over the past few years. Since you’ve been with IAT for more than three years, you know we are accomplishing all this and much more.
We have accomplished this by making some changes. Many of those changes have come from the very thoughtful feedback we receive from our employee surveys. In fact we will be having an all employee call at the end of this month to share our action plan in response to the suggestions we received on our recent employee engagement survey of which 87% of our employees responded. Hopefully you will be able to join that call.
We’ve added many new programs for employees including the launch of IAT University focusing on training and career development. We’ve distributed more in bonuses to our front line employees the past two years, than we have in the company’s history. We’ve expanded our communication on a number of fronts and continue to seek and respond to employee feedback routinely.
Our employees are valued and appreciated. They are the reason we are succeeding. If there are managers who act as if employees are irrelevant and disposable, I urge you to contact me or HR.
