Where do I begin? First, the pay is very low and uncompetitive. I started at $8.74/hr and after one year was making $9.74/hr. The expectations are high: You must open 2-4 new accounts per month; provide very fast and polite customer service, offer credit cards, offer other services, get to know the customer, and tell them about a possible survey, as well as asking them to donate to the current charity. However, there are referral incentives available to pay you money, but they don't tell you how hard they are to come by and get approved. You are constantly encouraged to work outside of work, because everyday that you are not at your sales quota, management IS DOWN YOUR THROAT. Another thing, management across branches and markets is very inconsistent. Every branch manager has their own specific way of doing things, and it often blurs the lines of policy and what should actually be happening. VERY BEHIND ON TECHNOLOGY AND INNOVATION; most of the time, the ATMs are malfunctioning (and most do not accept deposits); The mobile app has limited functions and is very unsophisticated. Employees are encouraged to move up, but with little incentive. A $0.30 raise is offered to lead tellers, with a huge heap of responsibilities.
Lastly, there is major favoritism in management and several very rude employees. I used to have problems with multiple employees ignoring me or berating me when I would ask questions.
