Very Manipulative upper management
They tend to hire young people who have never worked before and don't realize how horrible the management is
There is so much drama its ridiculous. And the majority of it is caused by the upper management of whom most of them are in the 40s-50s
In the beginning they start you out in this great training program that I'm pretty for sure is meant to brainwash you into thinking that you're actually working for a good company before you go into your actually branch and see what a shit-storm it really is.
They give you a starting sales goal of 11 points which seams pretty easy but then when you start getting accounts they make up ridiculous reasons as to why certain accounts don't count towards your points and by the end of the month it's almost impossible to reach your sales goal, especially if you work in a branch with several employees who are also on trying to make their goals.
I had a customer that was being wrongfully charged and when I called the back office to see what had happened they couldn't figure it out until finally they put me on the phone with the manage and she said "I don't know" and acted like that was a sufficient enough answer. I spoke with my area sales manager telling him that this was horrible customer service and wasn't acceptable in my book and he said he was so sorry and would be contacting his boss to get this resolved. I emailed him once a week until the day I quit to make sure things were being handled and he always said he was working on it...my last day at IBC (3 months after I had initially contacted him about this problem) the issue had still not been resolved!!
VERY unprofessional environment!
