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IBM

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IBM Client Facing Technical Support reviews

3.4

Be the first to recommend this company

(6 total reviews)
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Arvind Krishna

100% approve of CEO

1% positive business outlook

Ratings by category

5.0

Compensation and benefits

4.2

Culture & values

3.4

Diversity & inclusion

3.4

Career opportunities

2.6

Work/Life balance

2.6

Senior management

Ratings by demographic groups

Reviews by job title

6 reviews
3.0
Apr 9, 2024

Technical Support in IBM Cloud

Client facing technical support
Recommend
CEO approval
Business Outlook

Pros

- Hybrid Schedule - Competitive Salary - Decent Benefits - Growth Opportunities - Exposure to IBM Cloud Platform

Cons

- Quantitative work over qualitative - Many different tools/access - Rotating Weekend Shifts - Impatient Customers - Work life balance takes a hit due to tickets needing constant attention.

4.0
Jul 15, 2021

Very dependent on your individual team

Client facing technical support
Recommend
CEO approval
Business Outlook

Pros

Each team within the realm of advanced customer support for ibm cloud works very differently. Some have really efficient internal processes, others not so much. Some teams are very short staffed. Some managers are technical and know how to lead the team from the technical side and leadership side, but others dont.

Cons

Customers can be hard to work with. Some IBMers like to give support Engineers a hard time. Just a part of the job.

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