IBM Client Success Engineer reviews

4.3

98% would recommend to a friend

(127 total reviews)
avatar

Arvind Krishna

96% approve of CEO

73% positive business outlook

Client Success Engineer employees have rated IBM with 4.3 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Success Engineer professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by Client Success Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

127 reviews
4.0
May 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and great benefits, smart and hard-working people, great technology and heavy focus on artificial intelligence, great office environment, ability to work remotely

Cons

IBM can sometimes be too big. Often times bouncing around between different teams to find the right person to help handle a situation. Long processes to get administrative work done. Can get a bit political at times.

2.0
Sep 12, 2017

Expect to be layed off.

Recommend
CEO approval
Business Outlook

Pros

Competitive Pay. Formerly flexible schedule and flexible about virtual office.

Cons

Yearly or Bi yearly layoffs. Disconnect between executives and field. Too many community pages.

2.0
Jul 21, 2017
Recommend
CEO approval
Business Outlook

Pros

The size of the company allows you to network with a lot of extremely intelligent people. There are many interesting people from all walks of life that I worked with around the globe who I'm very glad to have met.

Cons

The size also contributes to IBM's faults. Everything has a process and many small issues can take days or weeks to resolve. There is a very "not my problem" mentality unless someone is going to get paid for doing it. Personally, when I was hired I signed a document that had an on target earning of a certain amount. Within 2 months my commission was placed out of my control and I was surviving on base pay alone most months. After that my manager quit and I was restructured. This happened three times. The company had a lot of trouble with the acquisition that I was hired on the tail end of. In the end I found myself in a role I really enjoyed, but the company wasn't ready for me to be a part of it. They laid off several of my coworkers and relayed their work to me without any sort of compensation to match. The company has no culture. Before the acquisition, the company was a cool start up with team gatherings and friends abound. Afterwards the office was dead silent every day and people left in droves. No holiday party, no happy hours, no drinks after work, no socializing. Not the best environment for anyone looking to be friendly.

Viewing 118 - 120 of 127 Reviews

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