IBM System Service Representative reviews

4.1

73% would recommend to a friend

(250 total reviews)
avatar

Arvind Krishna

84% approve of CEO

86% positive business outlook

System Service Representative employees have rated IBM with 4.1 out of 5 stars, based on 250 company reviews on Glassdoor. This indicates that most System Service Representative professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by System Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

250 reviews
4.0
Jun 5, 2012

Awesome

Recommend
CEO approval
Business Outlook

Pros

According to me its the best company to work with.

Cons

IBM follows "Customer is King" policy.

3.0
Jun 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Comparatively OK payment for starters. Still-working brand recognition. Working from home is available. Comparatively less working hours compared with competitors

Cons

Mainframe is somewhat outdated and transition to another service category is not an easy job, let alone to another department or service line. Extremely slow career advancement and dim prospectus for my current position. Personally, I don't like the highly-physically-required job!

1.0
Mar 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Experience and exposure to all types of businesses and situations.Training that used to be second to none.It still looks good on your resume to have a stint with IBM. Benefits are a little better than smaller companies but have been shrinking.You might get lucky and wind up in a situation where promotion or growth is possible.

Cons

No advancement potential, very top heavy in management, too much supervision when it is not necessary. Management roulette practiced by the company, you have a different manager every 6-9 months and rarely get to know their hot buttons. The company is a bureaucracy out of control and rarely changes its ineffiecent procedures.

Viewing 247 - 249 of 250 Reviews

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