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IBM

Engaged Employer

IBM Systems Service Representative reviews

4.0

77% would recommend to a friend

(867 total reviews)
avatar

Arvind Krishna

90% approve of CEO

77% positive business outlook

Ratings by category

4.2

Culture & values

4.1

Diversity & inclusion

4.0

Work/Life balance

4.0

Career opportunities

3.7

Senior management

3.6

Compensation and benefits

Systems Service Representative employees have rated IBM with 4.0 out of 5 stars, based on 867 company reviews on Glassdoor. This indicates that most Systems Service Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

867 reviews
3.0
Jun 30, 2009

Maybe OK for starters, but ready to go in the not-so-far-away future

Systems service representative
Recommend
CEO approval
Business Outlook

Pros

Comparatively OK payment for starters. Still-working brand recognition. Working from home is available. Comparatively less working hours compared with competitors

Cons

Mainframe is somewhat outdated and transition to another service category is not an easy job, let alone to another department or service line. Extremely slow career advancement and dim prospectus for my current position. Personally, I don't like the highly-physically-required job!

1.0
Mar 30, 2009

You can do better elsewhere.

systems services representative
Recommend
CEO approval
Business Outlook

Pros

Experience and exposure to all types of businesses and situations.Training that used to be second to none.It still looks good on your resume to have a stint with IBM. Benefits are a little better than smaller companies but have been shrinking.You might get lucky and wind up in a situation where promotion or growth is possible.

Cons

No advancement potential, very top heavy in management, too much supervision when it is not necessary. Management roulette practiced by the company, you have a different manager every 6-9 months and rarely get to know their hot buttons. The company is a bureaucracy out of control and rarely changes its ineffiecent procedures.

5.0
Mar 10, 2009

Great Workplace for an Astounding company

Systems analyst
Recommend
CEO approval
Business Outlook

Pros

Great Management translates into a admirable and likable workplace. This is exactly what IBM does. Some may say that the pay is not competitive but the rewards/recognitions and other perks you get more than compensate you for it. I would recommend anyone to work here if you get an oppurtunity. IBM is really great at promoting education and self-improvement which only enhances your portfolio of assets, giving you a cuttin edge in today's market.

Cons

Starting salary is on the lower end of each bracket but again the perks/benefits more than compensate you for it.

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Glassdoor has 131,974 IBM reviews submitted anonymously by IBM employees. Read employee reviews and ratings on Glassdoor to decide if IBM is right for you.