Is IBM a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at IBM have rated their employer with 3.9 out of 5 stars in 441 Glassdoor reviews. This is an average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Technical Support Engineer Jobs at IBM now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at IBM .

Does IBM pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 441 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at IBM.

How happy are Technical Support Engineer professionals working at IBM?

70% of Technical Support Engineer employees at IBM would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Technical Support Engineer professionals have also rated IBM with a 4.1 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at IBM?

Software Engineer (4359) , Applications Developer (2914) , Software Developer (2428) , Project Manager (2325) , Senior Software Engineer (2043) , Consultant (1847) , Senior Consultant (1847) , IT Specialist (1111) , Application Developer (1110) , Associate Systems Engineer (1034) , Business Analyst (1027) , Systems Engineer (871) , Manager (851) , Managing Consultant (849) , Intern (826)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11028 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5026 reviews)); "Flexible timings and work from home option(i gotta laptop thats why i enjoy this privilege)" ((in 4377 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3411 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3322 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5426 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2198 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2015 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1738 reviews)); "Poor Leadership; Weak Execution; Benefits to employees are getting worse; Money spent on dividends instead of R&D." ((in 626 reviews))

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IBM Technical Support Engineer reviews

3.9

70% would recommend to a friend

(441 total reviews)

Arvind Krishna

61% approve of CEO

57% positive business outlook

Ratings by category

4.1

Work/Life balance

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Technical Support Engineer employees have rated IBM with 3.9 out of 5 stars, based on 441 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

441 reviews

3.0

Jun 14, 2012

Brand Name

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Infrastructure is very good. I love the environment.

Cons

Job security has been decreased.

5.0

Jun 12, 2012

IT Helpdesk Analyst

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Genuinely appreciated equal standards accross the board, to explain what I mean. I reside in a at will state, however IBM believs that all employee should be govern equally. The rules that applied to the employees that didn't reside in a at will state also applied to employees that didn't reside in a at will state.

Cons

I honestly have nothing negative to say about this company. I was hired, one week before having a major car accident. IBM paid all my bills and was totally supportive and accomodating all the years employed there. If you ever recieve the opportunity to work for this company. Stay there as long as you can. You've made a excellent choice.

3.0

Jun 12, 2012

To Work with IBM get yourself prepared..!!

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Easier to work with. Easy to get leaves and not that hectic. Everything is good in IBM

Cons

Management is not that good. Lack of management approaches. Changes can happen immediately without your awareness. IBM just have not so good management rest everything is fine. (specially talking about IBM Chandigarh)

Viewing 427 - 429 of 441 Reviews

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IBM Technical Support Engineer reviews

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To Work with IBM get yourself prepared..!!

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