Is IBM a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at IBM have rated their employer with 3.9 out of 5 stars in 440 Glassdoor reviews. This is an average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Technical Support Engineer Jobs at IBM now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at IBM .

Does IBM pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 440 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at IBM.

How happy are Technical Support Engineer professionals working at IBM?

70% of Technical Support Engineer employees at IBM would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Technical Support Engineer professionals have also rated IBM with a 4.1 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at IBM?

Software Engineer (4358) , Applications Developer (2913) , Software Developer (2427) , Project Manager (2325) , Senior Software Engineer (2041) , Senior Consultant (1847) , Consultant (1846) , IT Specialist (1111) , Application Developer (1109) , Associate Systems Engineer (1034) , Business Analyst (1026) , Systems Engineer (871) , Manager (851) , Managing Consultant (849) , Intern (826)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11063 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5023 reviews)); "IBM Canada provides flexible work hours and one can work from home almost all the time." ((in 4372 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3461 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3323 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5432 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2190 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2000 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1756 reviews)); "Poor leadership: One senior exec's ego is much larger than his brain; no longer values employees." ((in 620 reviews))

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IBM Technical Support Engineer reviews

3.9

70% would recommend to a friend

(440 total reviews)

Arvind Krishna

61% approve of CEO

57% positive business outlook

Ratings by category

4.1

Work/Life balance

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

Technical Support Engineer employees have rated IBM with 3.9 out of 5 stars, based on 440 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

440 reviews

1.0

Feb 8, 2026

The Reality Behind “Transformation”

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Best workplace for unemployment. If you don’t play politics, you might be next. You learn survival quickly.

Cons

I’ve learned to expect “global changes” every year. What’s frustrating is that even if you’re highly competent, you can still end up out of work because of decisions that have nothing to do with performance. Sometimes it feels like survival depends more on office politics than real contribution. And hiring often seems focused on reducing costs,even if it means letting go of talented people.

4.0

Jan 6, 2026

Work-Life Balance & Flexibility

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Work-Life Balance: with flexible hours, remote work options Global Reach & Culture: Opportunities to work globally, diverse inclusive culture, and supportive colleagues. Stability & Benefits Low Pressure

Cons

Role-Dependent Project Variability: High pressure during project demands (go-lives) and dependence on client needs.

4.0

Jan 6, 2026

Good management Team

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Work life balance with good team support

Cons

not flexible on new planning

Viewing 13 - 15 of 440 Reviews

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