IBM Technical Support Representative reviews

3.4

99% would recommend to a friend

(76 total reviews)
avatar

Arvind Krishna

100% approve of CEO

26% positive business outlook

Technical Support Representative employees have rated IBM with 3.4 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Technical Support Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

76 reviews
5.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent training and onboarding Management encourages continuous learning and internal certification programs.

Cons

Compensation was fair, but could be more competitive for the level of technical knowledge required. High volume of tickets during peak periods can feel overwhelming, especially when short-staffed

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