ICF reviews

3.7

69% would recommend to a friend

(2,741 total reviews)
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John Wasson

82% approve of CEO

53% positive business outlook

ICF has an employee rating of 3.7 out of 5 stars, based on 2,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICF employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jun 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Contracts are with clients that want to improve operations and procedures within their respective companies and in the world around them. Some employees are interesting, informative, and innovative, have shown themselves to be assets to the company.

Cons

No such thing as best practices. Procedures are haphazard and changed frequently without showing improvements Distinct division of employee hierachy in regards to pay and benefits Employee handbook that is published on the company site does not apply to local "low fringe"employees Little chance of local advancement Most managers are "acquired" employees not employees that have the knowledge or experience to lead, most of the management do not know internal procedures or day to day operations No investment in the workforce, little training available, and if requested, are told its not in the budget Little use of employee ideas and insight, and if taken under advisement managers usually say idea is their own. No gratitude for job well done. Employees are "used" for their knowledge in relationship to contracts by upper management without acknowledgment of employees achievements or accolades. Every issue is a "fire to be put out", never look at the procedure to implement a better practice to "prevent fires" Very unhappy, underpaid workforce. Company plays on the fact that the region has the highest unemployment percentage and uses threatening tactics to retain employees. Too many times have I heard "you can be replaced". Retailiatory attitude in local management. Speaking out on issues will get employees brought into a managers office for discussion on what not to say in public, and most employees that show distrust and discouragement usually find themselves back out in the workforce shortly. Most employees are looking for jobs elsewhere, very few happy employees on location. It appears no one outside of location knows what is occuring at this location in regards to employees, and employees are too frightened of losing their jobs to speak out.

4.0
Jun 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Knowledgable and friendly co-workers; ability to work from home is a huge plus.

Cons

Limited hosting options for projects; ICF side lacks clearly defined processes and project methodologies whereas ICF Ironworks is very strong in this area.

1.0
Jun 15, 2013
Recommend
CEO approval
Business Outlook

Pros

1. I have always been paid on time and it was the amount that it was supposed to be 2. They care about their clients and production rate 3. They offer direct deposit which is the best way to be paid 4. Overtime is available at times only sign up if you are seriously going to work it

Cons

1. No such thing as a holiday, holiday pay, and company does not provide the meal for the holiday instead they plan a potluck and ask the employees to provide the food. 2. The pay is not the best for a call center although it is above minimum wage 3. Unless you work first shift 9-530 or 10-630 the shifts are crapy 4. There is no dental insurance although a surveyor talks on the phone for at 8 hours a day 5. They throw changes at you and expect you to bend as if you are a tree branch, they don't expect you to object and are not prepared for the objection 6. The turn over rate has to be 80 or 90 percent because everyone you talk to hates it there and wants another job 7. Education is a joke to them, they have people that work there in Manager status that only graduated from high school 8. Have a problem with your schedule sorry about that ICF doesn't care if you do not have child care, need a second job, or if you have a higher education they just care about their production rate and making their clients happy 9. There is not an employee referral program 10. It is a hugh soap opera there and gossip is everywhere no matter what department you work in 11. If you are fired you don't have to tell your friends everyone will know within an hour, word of mouth is really big 12. Attendance is real important to them 2 absents in a 90 day period and only a few tardies are allowed in that time period, if you go over you may be fired without a warning because they do not keep tabs on it on a daily basis 13. There is no first aid kit, and no one knows CPR or first aid, if you need assistance you are screwed 14. A call center agent only gets 5 pto days a year and you earn .77 each pay check to get those five days off, if you plan on a vacation or just personal time you must either work your day or days off or work extra hours each day to make up the time you need off, and you must send the time off request in an email that you send during break, lunch or before or after your shift, and at least 48 hours in advance if you send it earlier they act as if they did not receive your request.

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Glassdoor has 3,013 ICF reviews submitted anonymously by ICF employees. Read employee reviews and ratings on Glassdoor to decide if ICF is right for you.