Is ICON a good company to work for?

ICON has an overall rating of 3.5 out of 5, based on over 6,577 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at ICON to a friend and 49% have a positive outlook for the business. The best reviews about ICON have been left by employees working as Clinical Trial Specialist , CRA and Site Management Associate II .

Does ICON pay their employees well?

According to anonymously submitted Glassdoor reviews, ICON employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ICON. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ICON?

63% of ICON employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ICON 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ICON?

Clinical Research Associate (237) , Project Manager (193) , Clinical Trial Assistant (CTA) (181) , Senior CRA (181) , CRA I (163) , Clinical Trial Manager (116) , Clinical Trial Assistant (110) , Project Associate (108) , Study Start-Up Associate (73) , Drug Safety Associate (72) , CRA (70) , Senior Clinical Research Associate (69) , In House CRA (62) , CRA II (56) , Clinical Research Associate II (55)

What are the pros of working at ICON according to real employee reviews?

"Good benefits although they gave decreased over the last 10 years since I started working at this company." ((in 372 reviews)); "There are really great people that work for ICON and I love being in the team that I am in." ((in 250 reviews)); "They do pay you and are flexible with you if you have a good manager." ((in 157 reviews)); "Great team work and I feel like I can talk comfortably around everyone I work with" ((in 157 reviews)); "Great colleagues and FM very supportive." ((in 135 reviews))

What are the cons of working at ICON according to real employee reviews?

"Poor management with no vision." ((in 219 reviews)); "For all this reasons trying to make career starting as SMA requires many years of hard work and low salaries." ((in 217 reviews)); "No bonus in the strategic solutions side and promotions harder to achieve as need embedded employer agreement" ((in 190 reviews)); "Low pay and highly reliant on client investments" ((in 174 reviews)); "Massive layoffs company" ((in 53 reviews))

What are employees saying about ICON layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ICON layoffs and their outlook for job security at ICON in 2026.

What are the top reviewed ICON locations?

Raleigh , Blue Bell , Philadelphia , New York , North Wales , Brentwood , Lenexa , Houston , Nashville , Farmingdale , Durham , Chicago , Salt Lake City , Los Angeles , Wilmington , Boston , Phoenix , Atlanta , Dallas , San Antonio , Charlotte , San Diego , Whitesboro , Washington , Sugar Land , Charlottesville , Kansas City , San Francisco , Portland , Austin

ICON reviews

3.5

63% would recommend to a friend

(5,324 total reviews)

Barry Balfe

54% approve of CEO

49% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.3

Compensation and benefits

3.2

Career opportunities

3.1

Senior management

ICON has an employee rating of 3.5 out of 5 stars, based on 5,324 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Oct 26, 2018

ICON Plc

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

working time, cab facility, working environment

Cons

Stress, strictly 9 hours you to sit in your place

2.0

Oct 23, 2018

Great people but horrible work/life balance

Senior clinical research associate

Recommend

CEO approval

Business Outlook

Pros

The people at ICON are fabulous. The line managers and study managers have been CRAs before, so they are able to fully support you to the best of their abilities. The health insurance is insanely good. One of the reasons I stayed as long as I did was for the health insurance. You start off with 15 days vacation.

Cons

As a CRA you are traveling 80-90%. It's expected you link your travel, so you may hit three to four cities in one week. With there being only three big airlines now, you are usually connecting which adds to a very long day. A typical work week is 55-70 hours. There is a 10 day on site per month requirement. Travel time is not taken into account. Their vacation plan is generous, but because of the heavy workload, you are 'punished' for taking time off. The amount of work that piles up (because there is no one to cover for you) adds so much extra time, it's almost not worth it. Work/life balance as a CRA is HORRIBLE. Errands, dr appointments, socializing, etc have to be done on the weekends. Managers are sympathetic and help as much as they can, but ultimately their hands are tied by Senior Management. It's a shame I had to rate the company two starts. It used to be a wonderful company to work for. As ICON has grown in size, CRAs have been reduced to workhorses.

3.0

Oct 22, 2018

Great Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company has great benefits, very competitive against other CROs. Management is great to work with

Cons

Management can be somewhat inconsistent

Viewing 4606 - 4608 of 5,324 Reviews

Top companies for "Compensation and Benefits" near you

Johnson & Johnson

4.1★Compensation & Benefits

Pfizer

3.7★Compensation & Benefits

GSK

3.9★Compensation & Benefits

Merck

4.1★Compensation & Benefits

Jobs at ICON

Strategic Sourcing Specialist II

Product Marketing Manager

Director, People Operations

Senior Product Manager

ICON

ICON reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

ICON Plc

Great people but horrible work/life balance

Great Benefits

Top companies for "Compensation and Benefits" near you

Jobs at ICON

ICON reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

ICON reviews FAQs

Jobs at ICON