ICON reviews

3.5

63% would recommend to a friend

(5,322 total reviews)
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Barry Balfe

54% approve of CEO

49% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,322 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
4.0
Sep 14, 2018

Senior Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Varied work, experience in many different aspects.

Cons

Lack of career development/training. Under resourced.

2.0
Sep 14, 2018

Hugely under resourced

Recommend
CEO approval
Business Outlook

Pros

Facility on site is good (gym, canteen and desk space). Flexible start time.

Cons

People are not appreciate, leavers are not replaced therefore always working with shortage of staff, upper management does not not value staff: "Dr Cutler said at the event last week that the company believes using robots can cut costs, giving an example of a document-filing process. "We can file a document in a minute, basically, where a human takes about six minutes. The bot works 24/7, doesn't tend to get sick, doesn't complain, doesn't whine or moan or anything like that." He said the company had reduced costs over the last number of years by 'offshoring' individuals - moving jobs from one country to another." l internal processes are done over ticketing systems and you get passed from one queue to another or one system to another without resolution, extremely disheartening. Internal IT equipment is seriously out of date and in poor condition as well as nearly impossible to get replacements. Constant travel and recruitment holds. Long hours as a result. You also have huge divide within the staff, you are either part of the 5+ years of service or you are nobody. Huge "favoritism" culture and licking up to management. You have to have 3 years of service to get parking on site, otherwise parking is some distance away, which during winter months is less then ideal. While they like to express they live with culture and values, when upper management can't even say hello to staff as they pass by them, what hope is there?

1.0
Sep 11, 2018

Clinical Site Manager II - BMS

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy hiring process, no other real pros. Use it to get Pharma experience and then leave within 6 months.

Cons

Low pay, horrible benefits. Recruiters will lie about PTO, you have to negotiate to get more then 15 days. Restricted work from home days. A million managers to report to. No cross department discussions. Management sent e-mails forbidding discussion of pay and benefits.

Viewing 4624 - 4626 of 5,322 Reviews

Glassdoor has 6,575 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.