ICON reviews

pay was too low. bad management

Management does not care about its employees at all. The workload has increased significantly over the past few years with no increase in salary to compensate. The company seems to content to have staff leave after a year instead of trying anything to keep them around. No investments at all in IT or support services unless it makes things cheaper. The company motto should be 'as long as we can do it cheaper, we don't really care how it will impact quality or job satisfaction!'. Communication is all top-down, there's no way whatsoever to get a message from the bottom up unless 17 layers of management decide to push. Ah, there's the yearly survey which is so obviously rigged to show improvement it feels North Korean. Any bonus payout is distributed so unequally between senior and lower staff even this nice gesture generates frustration on the floor. There's a lot of very smart, friendly and well-intentioned people at ICON and working there was great, but senior management's RyanAir approach to clinical research cannot last forever.