ICON reviews

3.5

64% would recommend to a friend

(5,303 total reviews)
avatar

Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
3.0
Apr 15, 2016

Consultant

Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

Trouble integrating new businesses bought by ICON

3.0
Apr 13, 2016

Good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good atmosphere and benefits and perks

Cons

none about the cons in Icon

2.0
Apr 9, 2016

Headed Downhill

Recommend
CEO approval
Business Outlook

Pros

Compressed work weeks. Making a difference in health care and patients' quality of life. Good but expensive health benefits. PTO policy is generous and can roll over up to 5 days each year. Challenging work with different obstacles each day, if you enjoy a fast-paced and hectic role. Work from home ability and flexible schedule when needed.

Cons

Sub-par computer systems that are rushed into production. Whoever is selling the capabilities to the clients is overstating and overpromising, but why would that matter when they aren't the ones doing the actual work and support. If you are a smoker you can take unlimited smoking breaks but others don't. If you are a manager you can take 2 hour lunch breaks and basically set your own schedule, nobody hold you accountable for regular business hours. Staff is overworked and underappreciated, raises and bonuses are a joke. The review system is set up to where you can never win, the best you can hope for is to "meet expectations" but nobody will tell you how you can exceed. You get the same 2% increase yearly no matter if you're working 50 hrs/week or when times are slow. And you are expected to accept it and believe it when upper management keeps saying "we are working on it" even though low-pay is a consistent low scoring subject on the annual employee engagement survey. Oh, these won't apply to you though if you are a member of the golden calf group, PM/TPM. Yes, expect to just send emails to the developers and val telling them they need to work harder so you can look good to upper management and collect your retention bonus. NO other group received one, so I guess we are dispensable, that is the message loud and clear: you and the work you do don't matter. The word is out and morale is at low and continually falling. Many people have left already in the last year but haven't been replaced, the only plans to hire are in India and EU not in the US.

Viewing 4942 - 4944 of 5,303 Reviews

Glassdoor has 6,551 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.