ICON reviews

3.5

64% would recommend to a friend

(5,299 total reviews)
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Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
3.0
Jul 9, 2015

Now is not the time to join ICON Firecrest

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work colleagues are great and really make working there worthwhile. There is a subsidized personal trainer (a benefit that has carried over from the original owners and *should* be staying in place) and you are given two 45 minute sessions a week with him during working hours. The holidays are good, you start off on 24 and can work up to 27, and you can carry over a good few also. Taking time off however can be a nightmare....some people haven't been able to and have lost their days. Opportunities to move to Dublin offices if based in Limerick which is a positive for some. They have limited flexitime and working from home options; this is always under review though so cannot be taken for granted.

Cons

The company has handled the takeover very very badly. People on the ground have really suffered and have given up hope at this stage. There is little/no scope for career progression and the pay is VERY poor. It's the kind of place you come for your first job out of college and move on after a year or two; but they dont tell you that until it's too late. There are highly over qualified people in unsuitable roles there. Management are running around like headless chickens at the moment trying to put right all the wrongs of the takeover, but it all feels like too little, too late. A recent development saw them work on career paths and gradings, which was eagerly anticipated....they then handed out insulting and frankly outrageous ratings to staff, people with degrees and masters being told they are BELOW "Professional" level?!! It's madness. When staff spoke up, they were effectively told to put up and shut up.... Management also like to change people's job titles to make them unemployable on the outside....you have to really market yourself to move on from Firecrest. The atmosphere on a day-to-day basis is dreadful; everyone is fed up, underpaid, overworked and feeling really unappreciated. There are huge troughs and peaks in the workload, some teams can see MONTHS go by with little to no work and then all of a sudden be faced with weeks' worth of overtime. Project scheduling is horrendous and deadlines are constantly missed due to under resourcing and bad scheduling. This puts unfair pressure on some key team members and just adds to the sweatshop environment in there. People are leaving in droves (an average of 2 per week at the minute) and are not being replaced in vital teams. Ultimately, I would say to avoid the company for now, give it a chance to pick itself up off of the ground. For me personally I chose to move on and revisit working there in the future should things pick up and they identify qualified, worthy candidates for roles (there is a bit of nepotism going on and unfair hirings). I have hope for Firecrest; management are trying to turn things around, but they have a LONG road ahead. Best to leave them to it and apply in a year or two...if they make it....

3.0
Jul 6, 2015

General

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Camaraderie ....long term staff know the business...flexible work schedule

Cons

I'm very happy with my manager and department

2.0
Jun 22, 2015
Recommend
CEO approval
Business Outlook

Pros

1) Good compensation: I joined ICON at the salary I demanded from them. I was not willing to budge from my demand. So I am not sure whom I should credit this to. Anyways this should be a positive for the company. 2) Work Life Balance: I have never had to overwork myself. if I put in extra hours it was entirely due to my inefficiency or concern for the project not the other way round. 3) Free Dinners: I have had 3 dinners in my 9 month period from ICON as benefits. It doesn't appeal to me personally. Anyways thought about mentioning it.

Cons

1) Too much of "i" in the company and less of "we". Everyone from top to bottom is on a race to showcase "iachieve". This is a fundamental cultural problem in ICON. Hence it is a nightmare for new people to join as there is very little help you should expect. You have to be talented and exposed to get your way around these obstacles. 2)Too many sheets to update. Productivity sheet, Quality sheet, Utilization sheet, Programming Development &Validation Development sheet, ### sheet, Leave sheet.. etc. and the list is unending. One has to appreciate the data driven culture for review of performance and quality. But this is like taking it to the extremes. You tend to remember the good old days when you just had a manager to impress. Micro management is rampant. 3)Communication: Forget about improving these skills as you are mainly talking through sheets. There is no interaction between onsite personnel and that privilege is only limited to study leads, Principal Programmers and Managers. 4)Everyone is living in fear of making a mistake. So with very limited customized trainings people are not encouraged to spread their expertise and the result is a group of talented professionals but a weak system.

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