ICON reviews

3.5

64% would recommend to a friend

(5,305 total reviews)
avatar

Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,305 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

5K reviews
3.0
Jul 28, 2022
Recommend
CEO approval
Business Outlook

Pros

My boss is one of the best I've ever had. He truly cares about his team both professionally and personally.

Cons

Have an issue? Submit a ticket...that always seems to be the only answer ever given. The company as a whole doesn't seem to care about their people. You can't talk to anyone and no one really knows who to contact to help you. Depending on your team/ client there isn't a whole lot of opportunity for growth unless you want to switch teams/ client

2.0
Jul 27, 2022
Recommend
CEO approval
Business Outlook

Pros

-Benefits -Good Experience -Hybrid (work from home a couple days of the week) *** Please note this is before PRAH was taken over by ICON.

Cons

- Upper management micro-manages team -Salary is low compared to other companies -Work life balance is awful -Great Benefits but taking PTO is like very risky due to the amount of work you have in the first place -Not enough Analysts so you will be over whelmed with studies -You basically do work for other departments who delay the process and try to pin it on you, I basically did work for legal, the project manager and accounting while doing forecasting and budgeting which was the main role

1.0
Jul 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Some very nice employees and coworkers.

Cons

Management training, as well as CRA onboarding training, is badly in need of improvement. All is done remotely at this point, and most consists of online modules. This should be a starting point, but it should also be accompanied by a physical manual for easy referencing, and a review of the large volume of policies that have to be read during onboarding (100+). In addition to a lack of training, everything is so metrics driven at the expense of quality, and it's apparent to everyone. At some point in the near future, this will start to impact the financial bottom line.

Viewing 289 - 291 of 5,305 Reviews

Glassdoor has 6,553 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.