Pros
Work from home Holidays and weekends
Cons
No really training. Mngr was training to get to take calls 2 days after getting hired. This was csr position for nchaf, so a lot technical vocabulary dealing with mortgages, property taxes, etc. Their attitude was ask for help. There have been times where I've waited over 30 minutes for mngr or supervisor to help me. Call center deputy mngr supervisors would be on a conference call at the same time. Lay-off started early spring of this year. I asked if I should look for new employment. I told I didn't have to worry that I wasn't going anywhere. I bet he/she doesn't remember telling that. 2 wks later and I let go. Ghosted. No one would answer me as to why. I traned almost every new hire who came after me. Git the highest scores on all my calls 100% notations. Folks who ask the most basic day one questions stated after I was let go. Folks who messed up application and profiles stayed after me.