Some of the managers in the branch offices were weak. They were not very good at their job or were not very motivated. They would look for ways to get out if work if they would show up at all and the Managers in the Corporate Office were either naive to the situation or else unaware that they employees were taking advantage of their situation.
The client would get upset because they could never find the "AV Guy" that's is because he was never there.
Guess who gets promoted.... ? It was amazing to watch!