Is IRIS Software Group a good company to work for as a Client Support Engineer?

Client Support Engineer professionals working at IRIS Software Group have rated their employer with 3.8 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of IRIS Software Group employees being 3.7 out of 5 stars. Search open Client Support Engineer Jobs at IRIS Software Group now and start preparing for your job interview by browsing frequently asked Client Support Engineer interview questions at IRIS Software Group .

Does IRIS Software Group pay Client Support Engineer employees well?

Client Support Engineer professionals rate their compensation and benefits at IRIS Software Group with 3.6 out of 5 stars based on 31 anonymously submitted employee reviews. This is 5.7% better than the company average rating for salary and benefits. Find out more about Client Support Engineer salaries at IRIS Software Group.

How happy are Client Support Engineer professionals working at IRIS Software Group?

87% of Client Support Engineer employees at IRIS Software Group would recommend their employer to a friend. This rating has increased by 74% in the past 12 months. Client Support Engineer professionals have also rated IRIS Software Group with a 3.9 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at IRIS Software Group?

Sales (27) , Account Manager (24) , Software Engineer (21) , Sales Executive (14) , Senior Manager (14) , Director (13) , Manager (13) , Senior Software Engineer (12) , Marketing (10) , Product Manager (10) , Implementation Consultant (9) , Business Analyst (8) , Payroll Executive (8) , Product Owner (8) , Project Manager (8)

What are the pros of working at IRIS Software Group according to real employee reviews?

"Benefits are great and well thought out to offer the best for the staff" ((in 44 reviews)); "Work life balance is good" ((in 41 reviews)); "Great product and team." ((in 40 reviews)); "great location and colleagues at same level easier to get on with" ((in 37 reviews)); "Great opportunities to work in diverse areas of the business." ((in 23 reviews))

What are the cons of working at IRIS Software Group according to real employee reviews?

"Poor management, you speak about your concerns and end up with another 5 issues on top of what you had in the first place." ((in 38 reviews)); "Low salaries not only affect retention of your employees but also their productivity and drive." ((in 28 reviews)); "Certain managers seem to be in senior positions due to being part of the furniture, rather than merit." ((in 22 reviews)); "Senior management are awful, totally ignore staff until there's a problem then it's all about the blame game." ((in 15 reviews)); "HR and training is poor." ((in 11 reviews))

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IRIS Software Group

IRIS Software Group Client Support Engineer reviews

3.8

87% would recommend to a friend

(31 total reviews)

Jason Dies

100% approve of CEO

63% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Work/Life balance

3.8

Career opportunities

3.6

Compensation and benefits

3.4

Culture & values

3.3

Senior management

Client Support Engineer employees have rated IRIS Software Group with 3.8 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Client Support Engineer professionals have a good working experience there. IRIS Software Group is rated in line with the average (within 1 standard deviation) by Client Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

31 reviews

3.0

Jul 22, 2019

Good role for first job out of University

Account manager

Recommend

CEO approval

Business Outlook

Pros

- A lot of sales training that can help you throughout your career in sales - Option to move around teams to gain experience in Account Management, Business Development or New business

Cons

- Micromanagement - Call centre operation

IRIS Software Group Response

Hi, Thanks so much for your feedback – it is much appreciated and we will pay it forward to the appropriate departments. As you say, IRIS provides many pathways for progression within our sales team and other areas within the business. We are very proud to offer a strong graduate career track within IRIS and we invest a lot of time and effort in our training and development to support those at the start of their career and beyond. We’re very glad to hear you enjoyed your time with IRIS and we wish you all the very best in your future career. We’re always looking for ways to make our employee experience even better, so please reach out to the HR team if you have any suggestions. Kind regards, The HR Team

2.0

Jan 18, 2018

Good at first

Account manager

Recommend

CEO approval

Business Outlook

Pros

Some good organisation in training and great colleagues

Cons

Dictatorship and authoritarian management style

4.0

Mar 27, 2017

Nothing but Positives

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

-the office is like a family unit - everyone has equal opportunity and their views are valued - really close knit teams which motivate each other to succeed - managers are really friendly and wouldn't ask you to do anything they couldn't do themselves - a lot of career progression - I have been promoted twice internally - great incentives - party bus/Barcelona weekend trip/ bowling/ raffles etc

Cons

I agree that the kitchen can be untidy at times. Some staff need to maintain cleanliness as its not always up to the cleaner!

Viewing 28 - 30 of 31 Reviews

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IRIS Software Group

IRIS Software Group Client Support Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good role for first job out of University

Good at first

Nothing but Positives

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