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      IRIS Software Group

      Engaged Employer

      IRIS Software Group reviews

      3.7

      67% would recommend to a friend

      (864 total reviews)
      avatar

      Jason Dies

      80% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.7

      Culture & values

      3.6

      Career opportunities

      3.5

      Senior management

      3.4

      Compensation and benefits

      IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      864 reviews
      1.0
      Aug 4, 2020

      Punishing Long Serving Staff

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly staff across the sales floor and low level management isn't too bad.

      Cons

      The business has become completely ruthless recently. Last week, over 20 members of the Field Sales team were axed on the spot. This resulted in the business undergoing a complete organisational reshuffle across sales for both new business and business development. The remaining sales staff were left to soak up the targets of the 22 axed employees on top of their existing targets and expected to sell products they'd never dealt with previously. No training was offered in advance. No planning or preparation was done. It was just completely in at the deep end and completely blind. Targets have been readjusted so that people who are on higher basic salaries are targeted SIGNIFICANTLY higher (over £100K difference for the year) despite being restricted to the same data and marketing as others with lower targets on their team. This means people who worked their socks off over the years for pay rises in their annual reviews are now being punished with completely unrealistic targets which will categorically prevent them from earning a penny of commission. Lower level Management generally do not have a clue what is going on and are forced to play messenger for the big wigs. Usually at their own expense. The business decided to cut the quarter short by half a week at the end of July which forced any sales from the final 3 working days to be taken off their quarter's commission. This decision was made out of the blue with no warning and the CSO didn't even have the decency to put out an official communication. He let Team Managers deliver the news to their teams who were obviously furious to be losing out on money during a difficult time. The new CSO has had multiple calls booked in with the sales function which he has cancelled REPEATEDLY. People just want to know where they stand. When he finally attends his meeting he rambles for 15 minutes and will only accept a maximum of 3 questions from the entire sales floor. There's 30+ of us. All completely clueless and being kept in the dark and wanting to know answers. The business bombard us with fake positive messaging daily such as #GIVINGBACK, #1RIS and #ONETEAM but this couldn't be further from the truth. There is a huge disconnect between sales and the leadership team. The business sent out bottles of Wine/Prossecco to everybody who had avoided the chopping block this week but it has been laughed at as nothing more than an empty gesture by anybody on the sales floor with half a brain. They've been completely ruthless with how they've operated recently and a £15 bottle of fizz isn't going to rectify anything. There are multiple products in IRIS's portfolio that do not have anybody with any expertise across the entire company due to redundancies as Senior Sales Executives and Specialists who looked after those products have been let go of. This will result in more unhappy customers later down the line. But IRIS don't care.

      avatar
      IRIS Software Group Response
      5y
      I am very sorry that you have been affected by the recent restructure in our Sales organisation and I appreciate you taking the time to leave a review. I must start by politely correcting your assertion – due to the impact of Covid-19 and associated operational changes we underwent a limited redundancy process within the Sales function. As always, this included a lengthy consultation process, with all affected staff given the opportunity to discuss ways to avoid the redundancy and encouraged to apply for other roles within the organisation, as well as receiving fully paid time off for training or other interviews should they wish and extensive mental health support and guidance throughout. None of this was entered into lightly, and where redundancy was unavoidable, the company funded outplacement support and an ex-gratia payment to help them into their next chapter. It is our upmost commitment to treat affected employees with the dignity and respect they rightly deserve. The recent day-early quarter close was designed to support accurate forecasting and customer delivery experience (rather than to reduce payments!) and certainly didn’t impact the overall commission employees receive – all closed deals are always eligible for commission. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. The wider transformation is exciting as it enables us to share expertise and provide greater opportunities for employees across the IRIS family, it increases the potential for cross selling to support our growth, and it helps us provide the best possible service to our customers. We have also increased the training and development resources on offer for all our salespeople to support them in meeting targets. Sales enablement training sessions are now also available in a variety formats, focusing on our products and solutions with the addition of a dedicated platform for sharing content, guides and demos. It is important to me that we empower our salespeople with everything they need and to ensure that, have also created a specialised team of product and presales experts to support them. Unquestionably, we must have the right tools to recognise those who deliver high and exceptional performance, and we have launched a new Sales club (Elite Club) which offers an end of year trip for our highest performing salespeople and a number of encouraging awards along the way. Throughout these changes, as the Chief Sales Officer, I have held weekly ‘All Sales’ calls in addition to specific announcement calls to make sure that the changes were discussed and opportunities afforded to ask and receive answers to questions and concerns from everyone. I have further encouraged employees to ask me any questions directly, I have listened to feedback and provided more information whenever necessary and so I’m sorry to hear that you didn’t feel confident to come forward at the time. I would encourage you to reach out to me, or another of the Sales leadership team with your feedback so that we can help in any way we can. Kind regards, Chris Smith – Chief Sales Officer
      1.0
      Jan 28, 2024

      Stay away at all costs!

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you meet. I met some of the best friends there, we all suffered together.

      Cons

      I don’t even know where to start. I’ve never been so poorly listened to, treated like a child and disrespected by management since I’ve started working full time. The managers are extremely patronising and controlling, the pay and commission is awful (they promise you the world and you soon realise it’s all lies) and the employee retention is so bad I should’ve seen this as a red flag when I started. You could bring in an amazing deal and if you missed your call time by 10 minutes you would get in trouble. I was called names by the managers. I was told off for eating a sandwich at my desk once, when I didn’t have a lunch because I was so busy. People steal deals off you on a daily basis, and then these people get praised and higher commission because they were sneaky with the way they worked. People would cry on a weekly basis because of the conditions or the managers, it was truly toxic and after working there 7 months I didn’t feel like myself anymore, I was so miserable and this is the case for all my friends I met there.

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      IRIS Software Group Response
      2y
      Thank you for taking the time to leave a review, although we’re extremely surprised and disappointed by your comments regarding your experience in our sales function. We have zero tolerance towards discrimination or bullying of any kind and would strongly encourage you to reach out to our Chief People Officer, or to any member of the HR team in confidence. We’re proud to be recognised as a Great Place to Work© and are very sorry to hear that this was not your experience. We take the feedback of all our employees seriously and want to be able to address your concerns and put things right. We’re always looking for ways we can be the best we can be, please email employee.feedback@iris.co.uk if you have more feedback to share. Kind regards, the HR team
      1.0
      Apr 6, 2019

      The worst management ever

      A survivor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to have some really nice people smart and talented, but I doubt they are still there as they are still there, because they are smart and talented.

      Cons

      As many have said, where do you start. I feel damaged for working here, it's that abusive. So many problems, mostly around how they treat their staff. HR are too inexperienced so they just follow the orders of the abusing senior management in implementing a regime of misery and humiliation. The slightest error by an employee, including saying you are unhappy to a colleague and they slam you with a performance improvement program. This "non-disciplinary" step to help you will see you automatically disqualified for bonus, pay rise and gets a does not meet expectation appraisal. If you don't shape up you are out. I didn't get one, but as a manager I was forced to manage these PIPs for two of my staff, who's only crime was to be unhappy at the unfair treatment handed out from above. The senior managers are utterly clueless. Waterfall is best, and no matter how well agile delivers EVERYTHING is a problem that needs micromanagement. The CTO doesn't care about anyone and just wanders round pointing out people that "needs to not be working here" just because he saw them look at their mobile phone once. And it's impossible to get into this elite club, as a manager joining this company they expect you to show leadership (because they know they need it) but don't allow any leadership style that differs from their own dreadful abuse. As a manager you have absolutely no authority to make any decision, you are micromanaged to the max by these clowns.

      avatar
      IRIS Software Group Response
      7y
      Thank you for your review. IRIS is committed to the welfare of its employees, and although we do not recognise the situation you’ve described, we take all feedback seriously. In support of this, we would like to get some more information about your review – if you are happy to discuss it with us in complete confidence, please reach out to our Chief People Officer at your convenience. As part of our commitment to continuous improvement for our employees and customers, there have been changes made at IRIS, including a change of management. We understand some changes are easier to accept than others, and we are working hard every day to improve IRIS and are committed to providing a supportive environment in which our employees can develop and succeed. We wish you all the best with your new career.
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      ReviewsIRIS Software Group reviews

      Glassdoor has 896 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.