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IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

66% would recommend to a friend

(864 total reviews)
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Jason Dies

75% approve of CEO

64% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

864 reviews
3.0
Mar 4, 2018
Recommend
CEO approval
Business Outlook

Pros

- Amazing people - you see this on every review on glassdoor no matter how positive or negative the review. That's because the people really do make the company and that's the same for the Faulkner House office. Great team atmosphere in and out of the office. - Great Incentives - something to win every day. Nice to work for something other than commission - Hardworking Managers - the managers are always doing everything they can to try and get their teams to hit target. - Work/Life Balance - anyone can work past 5pm but it's never expected. Everyone in the office is out together every Friday. - Career - I feel that Iris are very fair with progression. If you want to progress, you tell your manager, they tell you what you need to do and if you do it as well as going the extra mile, you will be rewarded. At least that was my experience. Overall, Iris was an amazing company to work for until this year when the targets got more and more unachievable

Cons

Targets are the only con I could possibly give for Iris. All the negatives you see on all the other reviews all stem from the targets being too high. Sort the targets out and all the problems people are complaining about on this site disappear. All I can think is that the people higher up who have no engagement with the people who are actually making this business money are getting way too greedy. It was the same every month, you would look at your target, then look at the number of your accounts and think how is this possible? I couldn't see this improving, in fact it felt like it was going to get worse. If I could see any improvement in the targets, I would have recommended this company to anyone

3.0
Jun 7, 2017
Recommend
CEO approval
Business Outlook

Pros

As many have mentioned, the people are by far the best asset this company have, however, they work hard and play harder! Great incentives if you are on the right team. Good pay. Finish your work at 5pm so great work/ life balance. Some opportunities to work in other areas of the business or to progress. Good brand, well established, well known and respected.

Cons

The main issue is really micromanagement, but that could come from the fact they employ graduates who still have the Uni life mentality. This is a call centre environment, with managers constantly on about hourly/ daily targets and hitting KPI's. The best sales people are sometimes unethical and so long as the managers can hide this, then it's swept under the table. When complaints come on from customers, sometimes they have to complain to the very sales agent they are making a complaint against which leads to poor customer retention. Poor sales techniques also leads to more complaints and many sales agent avoid the calls/ emails. Difficulties in communicating across departments causes processes to be lengthened, more needs to be done in processes and procedures internally.

1.0
Mar 28, 2017
Recommend
CEO approval
Business Outlook

Pros

- The team itself is lovely, all went out together after work. - Got commission.

Cons

- Treated like a child. - Felt like just a number. - Poor communication. - Too much micromanaging. - Very Reactive rather than pro-active. - Only Start to get listened to when you want to leave.

Viewing 631 - 633 of 864 Reviews

Glassdoor has 896 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.