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IRIS Software Group

Engaged Employer

IRIS Software Group reviews

3.7

67% would recommend to a friend

(865 total reviews)
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Jason Dies

80% approve of CEO

65% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

865 reviews
3.0
Jun 24, 2019
Recommend
CEO approval
Business Outlook

Pros

I was at IRIS for a number of years and experienced personal growth whilst there. Went through four different periods of CEO tenure which all were different so the senior leadership set the tone for culture each time. We modernized the business a lot which felt like a traditional old fashioned finance company rather than a modern software company, for example no support metric or ProServ utilization/realization at the beginning so in that respect rolling out a professional structure was good. This also coincided with a push into cloud through acquisition which was also the right thing to do. So we had a good few years of happiness and success and a period of staff stability and satisfaction. As with most places, the troops in the trenches are the best thing, some really good committed, hard working people. So depending on area, you can do well in this company.

Cons

We started to struggle to maintain ageing software based on old code and a customer base that started to feel taken for granted with questionable behavior such as above average customer price increases (10%) into a user base that knew changing on prem software is difficult, painful and costly in a industry where time is billable. Staff also started to become more disgruntled with bonuses cut, pay increases frozen and objectives harder/unreachable, this was seen as a cost saving exercise. We also saw three quick changes of CEO, clearly mistakes which formerly disrupted a successful business and latterly introduced an unwelcome bullying culture that saw the departure voluntarily of many key experienced staff.

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IRIS Software Group Response
6y
We really appreciate you taking the time to leave your feedback. Thank you very much for your review, and we’re very glad to hear you enjoyed much of your time at IRIS. We are also very proud of our dedicated and hardworking employees, and the strategic direction and success of the business to date. We are committed to providing our staff with the opportunity to share in the company’s success, with a great benefits package, a new-style bonus plan for FY20, our annual engagement survey and feedback mechanisms, social committee funds, IMPACT Awards and training and development initiatives to make sure the company is a great place to work. We’re always passionate to understand how we can make our employee experience the best it can be, so if you’d like to give any additional feedback or specific suggestions, please reach out to our HR team or our Chief People Officer. Wishing you all the best in your future career, The HR Team
1.0
Jun 24, 2019

Terrible Company!!

Recommend
CEO approval
Business Outlook

Pros

The team that I work with are very friendly and we get the work done exceptionally well

Cons

No praise for going above and beyond the job role. Senior managers don't have a clue what they're doing. The bonus structure is a joke. You woke your butt off for a £3k bonus which is submitted but they knock you down a level with no notice and the bonus is only £1k before tax. For all the extra effort working towards the higher one, what was the point as you're never getting what you've achieved. Pay rises are an absolute joke too. HR don't have a clue what they're doing either

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IRIS Software Group Response
6y
Thanks for your feedback which we have read carefully. We are sorry that you didn’t receive praise for going above and beyond, this is certainly something we encourage all of our managers and staff to do. Based on employee feedback, we have completely restructured the bonus plan for FY20 to give everyone greater control over earning their bonus (if applicable), through a mix of individual objectives and company performance. We are also investing heavily in a wealth of initiatives including training and development, salary benchmarking and many other employee initiatives to make sure IRIS is a truly great place to work. If you have specific ideas on how we can continue to improve, please reach out to our HR team or our Chief People Officer to discuss your ideas in more detail. We wish you all the very best in your future career. Kind regards, The HR Team
1.0
Jun 10, 2019
Recommend
CEO approval
Business Outlook

Pros

These are my honest thoughts and there are not many pros to working at IRIS. There are some really good people, but most have to turn up to pay the bills and so smile, pretending they love the company. Free fruit on Tuesdays in some offices.

Cons

The NI payment saved via the employees salary sacrificed pension payment has been reduced by 50%. This was buried in an email that shouted out about the 4% contribution IRIS now makes to an employees pension. This is the statutory minimum IRIS is required to pay! I suspect this has largely gone unnoticed as only a few astute individuals will have picked this up. 4% pension contribution, possible higher in some companies recently acquired, but seriously, this is not going to attract the talent IRIS needs to survive. IRIS wants to be a world class company, striving to be a top 100 company. This is not how you do that. Remuneration is terrible, period. You will not earn good money here at IRIS. There is no share reward schemes. Bonuses have been pretty much cut to 50% as the majority of individuals will only fall into a High Meets Expectation category. The scheme is not transparent and individuals are not allowed to discuss with others. Objectives are subjective and you can do your best and still not achieve them. If you don't get along with your manager, there is no method to appeal or flag flagrant abuse. You're not told how you are doing through-out the year and so if below track, have no way to change or address concerns or debate your point of view. Honestly the system is set in favour of the house. If the company does not meet EBITDA, no bonus, if the company doesn't reach a budget set above its holding company, no bonus. If the CEO can't control his spending on the credit card and buys more companies for inorganic growth, then no bonus. IRIS will use creative accounting to reduce the bonus pot despite employees jumping through a myriad of hoops. A few receive a commensurate salary, but most won't and there are huge pay discrepancies between colleagues working in similar roles. Please don't be condescending, the majority of the staff are degree educated and smart. Most are slaves to their own circumstance or misfortune and thus turn up to work for a meagre wage. Most earn only enough per month that they are essentially trapped. IRIS will never pay enough for people to get ahead or make a real life changing differences, like a new car, that new kitchen or a bonus that would make life not so much of a struggle for the common employee. If life was a little simpler and circumstance a little different , a lot more people will have already voted with their feet and left. There is no career progression, salaries are behind the curve and stagnant. I don't care if I don't have a friend at IRIS. HR are not here to represent the staff member, but instead protect the companies best interest legally.

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IRIS Software Group Response
6y
Hi, Thank you so much for your review. IRIS are proud to be a market leading organisation which invests a huge amount in our workforce each year. Sometimes we acquire companies which are paying only the minimum wage to employees, and on acquisition we ensure that these employees receive an increase to ensure they are in line with the higher real living wage amounts. We are also running a long-term salary benchmarking project to ensure that we are paying competitively against the market in all areas of the business, and we already offer local salary progression programs to recognise skills and experience and reward our upcoming talent, and we plan to roll out such programs more widely in future. We have taken on board the feedback regarding the FY19 bonus plan and the FY20 plan for eligible employees is being completely revamped in line with this feedback. There will be more communications on this in the coming weeks. We also offer a generous rewards package, including free income protection insurance, Vitality health insurance, life insurance, Perks at Work discount site, an Employee Assistance Program, our IMPACT Awards, Season Ticket Loans and many other fantastic benefits which we are proud to offer to all our UK employees. The 50% NI uplift on pension contributions is a generous addition that we offer on top of our employer contributions, which can be used in conjunction with a free pension modeller that provides support to our employees in planning the contributions that they make to be able to enjoy their retirement. We offer flexible working requests as an option for all staff, and we have a large number of part term, term time and remote working arrangements to suit the needs and personal circumstances of our employees. If there is an arrangement you would like to discuss, please reach out to the HR team who can talk you through your options. We continue to run our anonymous engagement survey each year and act on the results, and we have also introduced a wide variety of feedback measures for staff to share their feedback in confidence. Our Chief People Officer, Stephanie Kelly, is also committed to an open and transparent culture, and would welcome the opportunity to speak to you in complete confidence to discuss your concerns. Kind regards HR Team
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