InMotion Hosting reviews

3.4

58% would recommend to a friend

(95 total reviews)

Todd Robinson

74% approve of CEO

53% positive business outlook

Reviews by job title

95 reviews

Reviews about "Compensation"

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2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Its remote. They provide equipment.

Cons

Most micromanage employer. Low pay for the industry. Benefits are EXPENSIVE. They say you get profit sharing but that is in the form of a $25 or so Amazon gift card.

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InMotion Hosting Response
2w
Thank you for taking the time to share your feedback. We are glad to hear that you valued the flexibility of our remote work environment. All leaders within the company participate in a required training series to help them continue to develop the skills needed to effectively support their teams. We encourage everyone to share their experience through various channels and also offer team members the ability to submit anonymous feedback if they are not comfortable taking it directly to leadership. Any and all feedback, whether it is regarding specific leaders, processes, or company-wide systems, is reviewed with a genuine desire to improve and create an environment in which our team members are supported and empowered to succeed. We understand that benefits are important factors for all team members and we continuously evaluate our offerings to ensure team members get the best plans possible for them and their families. In preparation for every new plan year, we work closely with our dedicated team of benefits brokers to negotiate with insurance providers and advocate directly for our team members, keeping cost and coverage in mind. In an effort to provide a broad total compensation package, our benefits include medical benefits, paid time off, paid holidays, profit sharing, time off to volunteer in your community, and a 401K savings plan with company match opportunities. We are also happy to be able to communicate various wellness benefits and incentives through our insurance providers, including a wellness differential for team members who complete an annual physical. Though not guaranteed, we have been fortunate enough to regularly provide the additional perk of Profit Sharing for our team members in addition to any established performance-based bonuses departments may have. We aim to let team members know their hard work is appreciated whenever we can, and the Profit Sharing program was created as a way to say “Thank you” to our team. This program can provide payouts twice a year, based on company profits, team member performance, and length of service. Since the Profit Sharing program is dependent on company profits, we aim to provide a meaningful benefit to our team members even though we may have fluctuations in totals as we review and calculate those additional rewards. We appreciate you sharing your perspective, as feedback like this helps us identify areas where we can continue to improve. If you would be open to providing additional details about your experience, we would welcome the opportunity to learn more. Please feel free to reach out to us at recruiters@inmotionhosting.com.
1.0
Jun 28, 2025
Recommend
CEO approval
Business Outlook

Pros

I did not pass my first interview, and they sent me a packet with a study guide and let me interview again. Once on the job, the MASSIVE amount of internal documentation can 100% be used to fake til you make it. It was not easy, but the next job the experience gets you WILL be better, hard to get worse to be honest. Provided me a huge opportunity in the way of getting into tech/remote work, though this was entirely on my ability to learn really fast and work at the same time.

Cons

Shifts are grueling. 45 chats in queue and thousands of email tickets at a time, downtime is not a thing. Only working in a high volume restaurant have I had nightmares about work, until this. You will routinely put in for a break, only to wait 90 mins or more, and if you are on a chat or call, you are not getting a break. KPI was contacts per hour. You will need to work email tickets while on two chats at a time at least in order to reach any bonus tier. As far as I know, they have not figured out how to do two calls at once. Your supervisor will have no idea how to help with anything in your job. You are not getting a promotion. You are not getting a raise. Your supe is not going to give you a one on one, though you will get emails about what you 'spoke' about weekly. At the end of the year, your supe will explain how you are doing very well, but the raise is based on performance, so 60 cents it is. Internal interviews for promotions are based on something, but it is not the interview. I interviewed three times for APS, two interviews HAD THE CHILDREN of the interviewer in the video call, and they were NOT paying attention. I received a link for codecademy to brush up on ____ something, though what was mentioned we spoke of in the interview and I worked with daily. They were, however, breaking up some sort of disagreement between the children in the view of the screen during my answer, so there's that. Supes are either really trying (and burrrrned all the way out) or they are pretty absent aside from disciplinary actions. VERY often, when your shift is mandatorily changed, or some big issue with the schedules/teams is happening, (or every review here) they will mention this "OPS" team. Not one time in my near 3 years there did I ever meet or hear the name of anyone on this team. It was an open joke that it was "ops". Whos Ops? No one knew. They can and will fire you on the spot. Your fellow agents will rat on any mistakes they see. Your escalation points will speak down to you. You will probably see your supervisor cry at least once in team meetings. Good luck.

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InMotion Hosting Response
8mo
Thank you for providing your feedback. We appreciate your contributions during your time with us and are glad to hear that you found value in the opportunity to get your foot in the door within the tech industry. We understand that working in a high-volume environment can be challenging, and we are continuously working to improve the daily experience for our team members. We’re not sure when you left InMotion but our Customer Success team has implemented changes to department structure, Key Performance Indicators, and workflows to make workloads more manageable and better support our team members. We've also introduced Workflow Management Specialists to monitor and assign contact volume in real-time to ensure more consistent coverage and timely breaks. Supervisors are trained to assist with contacts or help route them when needed to ensure team members receive their scheduled breaks. Regarding opportunities for growth and compensation, we review position compensation bands annually and administer increases related to performance. We also offer various additional benefits and compensation like Profit Sharing to create a total compensation package. For professional development, we have programs like Walk-a-Day, Career Coaching, and reimbursement for courses and certifications to help team members grow their skill sets and advance their careers. Our internal application process is designed to provide a fair evaluation, and leaders work with HR to provide constructive feedback to help team members prepare for future opportunities. We value team cohesion and communication and continuously strive to ensure these efforts are optimized. Our leaders receive ongoing training and development on topics such as performance management, interviewing, and effective support and development for their teams. We also have multiple avenues for feedback, including stay interviews, confidential surveys, and an employee suggestion program, all of which are reviewed by leadership to identify areas for improvement. We encourage team members to connect and build relationships across the company. Everyone can be found through the company directory, and opportunities to engage with colleagues include virtual water cooler activities, game tournaments, and other company-sponsored events that are open to all team members. We appreciate you taking the time to share your feedback. Although you are no longer a part of our team, please feel free to contact recruiters@inmotionhosting.com if you have any additional feedback to provide.
4.0
Jun 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay with bonus opportunities.

Cons

There is limited growth potential.

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InMotion Hosting Response
12mo
Thank you for your feedback. We’re happy to hear that you found the compensation and bonus structure to be a highlight of your experience with us. Supporting the growth of our team members is very important to us, so in addition to any position openings that become available, we are proud to have created many other avenues for our team members to work on their professional growth. These include: continued education training sessions focused on technical and soft skills, Leadership Academy and Emerging Leaders courses, reimbursement for tuition and certification expenses. Some other development-focused programs include Walk-a-Day shadowing opportunities, Career Coaching meetings with HR, and a Peer Mentor Program. Again, we thank you for taking the time to share your experience. We encourage you to reach out if you would like to discuss any more specific feedback by emailing recruiters@inmotionhosting.com.
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