2.0
May 20, 2014
Supervisors bonuses, dependant on your performance.
Current employee, less than 1 year
Virginia Beach, VA
Recommend
CEO approval
Business Outlook
Pros
Not many, but the position does provide a fairly quick path to being a systems administrator.
Cons
Have a call that lasts more than 10 minutes? Supervisors and multiple colleauges will start spamming you at once asking you why over IM. What's the big deal with that? Well, you're required to have a chat, a call, and a ticket being worked at once. In technical support you need to use your hands to do your job. If you have 3 people asking you things all at once it just adds further delay to actually resolving the customers issue.