Informatica Principal Technical Support Engineer reviews

Thank you for your review of working at Informatica. Structurally, our Informatica Professional Services (IPS) organization is essentially as flat as it was 10 years ago or more, which is amazing when one considers its growth over that time. We benchmark our business with the Technology Services Industry Association (TSIA) and Informatica is on par with our peer group. So the allegation that layers of non-essential personnel have been added simply is not borne out by the facts. Our strategic consulting services are provided by very experienced senior personnel (10+ years on average as Technical Architecture Managers, or TAMs). Our TAMs are the most highly requested resource for the practice from our enterprise customers. Our Business Transformation Services team uses the BOST™ Framework (Business | Operations | Systems | Technology) to provide a holistic approach that links technical architecture to business strategy. This allows Informatica to gain a much deeper understanding of our customers’ businesses and develop relationships as trusted advisors with more of our enterprise accounts. This, in turn, affords our people more opportunities to move beyond purely technical counsel into the realm of management consulting. The success of our IPS organization is proof positive that our approach works and – more importantly – that our customers place great value on it.