Inktel reviews

3.1

41% would recommend to a friend

(513 total reviews)

J. Ricky Arriola

57% approve of CEO

39% positive business outlook

Inktel has an employee rating of 3.1 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Inktel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

513 reviews
3.0
Jan 17, 2016

Brand Ambassador

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The environment is a perfect place to work and its more like a family. the manager i have is great he helps in anyway he can and do what must be done o get the job done

Cons

The pay sucks! You only get paid 10 an hour and there is no room to increase.

4.0
Nov 27, 2015
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed the people that I worked with and the opportunities I was given to grow. The training was extensive and people in higher positions than me were often willing to do what they could to mentor me. I was able to move into different positions and contribute to the organization through many facets during my time there. I can honestly say that I wouldn't be where I am as a professional today had it not been for my experience and training from Inktel.

Cons

I only left Inktel because of the pay structure and lack of pay increases for the agents while I worked there. I don't know if much has changed in the last 4 years.

avatar
Inktel Response
10y
We're so glad to hear that you had such a positive experience at Inktel and congrats on your recent move! Thank you for your wonderful response and suggestions - we understand there is always room for improvement. As part of every of our career paths, we collaborate will all areas of our business to identify internal talent that may transition into supervisor/managerial roles and work closely with each individual's pace so they may reach their fullest potential. Although we do not practice an annual merit increase schedule, we do reward high-achievers and provide resources as well as training to help our colleagues with their personal developments. As we continue to grow, we stride to maintain a great environment with solid benefits, and amazing clients to work with. We hope that you are enjoying your new adventure and may our paths cross again in the future, Talent Management
3.0
Nov 5, 2015

Inktel Salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They are very flexible with your schedule. Easy job, don't mind the work.

Cons

They expect you to do a lot of work and it doesn't match the pay. Inktel has been paying their employees $10 an hour for more than 10 years. They need to pay more!! Other customer service jobs start at $13 to $16. If Inktel wants World Class Customer Service, they need to start paying their employees more!

avatar
Inktel Response
10y
Thank you for your feedback, we hope you had a wonderful weekend! We’re sorry to hear about your concerns regarding compensation. In our efforts to remain competitive with organizations within our industry, we pay careful attention to the local markets and review reports frequently to reevaluate where we stand. There are many influences that are considered when it comes to appraising compensation such as the difficulty of a position’s responsibilities as well as cost of living, and we believe that we are providing both a fair and competitive wage. We also consider each position’s workload and provide each employee with a reasonable and manageable amount of work. In addition, we are always looking for opportunities to reward high achievers, foster their talent, and provide challenges for each other so we can nurture an environment that allows opportunities for personal development. Thanks again for your suggestion and best of luck in your future endeavors! With Gratitude, Talent Management
Viewing 469 - 471 of 513 Reviews

Glassdoor has 588 Inktel reviews submitted anonymously by Inktel employees. Read employee reviews and ratings on Glassdoor to decide if Inktel is right for you.