Is Inktel a good company to work for?

Inktel has an overall rating of 3.1 out of 5, based on over 588 reviews left anonymously by employees. This rating has increased by 5% over the last 12 months. 42% of employees would recommend working at Inktel to a friend and 41% have a positive outlook for the business. The best reviews about Inktel have been left by employees working as Operations Supervisor , Supervisor and Team Lead .

Does Inktel pay their employees well?

According to anonymously submitted Glassdoor reviews, Inktel employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Inktel. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Inktel?

42% of Inktel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Inktel 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Inktel?

Customer Service Representative (189) , Customer Service Representative (CSR) (25) , Beauty Advisor (19) , Team Lead (17) , Operations Supervisor (15) , Supervisor (10) , Brand Ambassador (8) , Call Center Representative (7) , Customer Service (7) , Call Center Agent (6) , Operations Manager (6) , Customer Service Agent (5) , Manager (5) , Client Advisor (4) , Recruiter (4)

What are the pros of working at Inktel according to real employee reviews?

"Starting pay is $15/hr and they may let you work from home though that does seem to be going away as of last week." ((in 27 reviews)); "The people at Inktel are great!" ((in 25 reviews)); "Great Benefits and Pay" ((in 15 reviews)); "Great Culture and Corporate Value" ((in 14 reviews)); "Very fun environment and friendly staff." ((in 11 reviews))

What are the cons of working at Inktel according to real employee reviews?

"Hours available and pay is low for GA" ((in 39 reviews)); "Poor management leads to alot of turnover." ((in 35 reviews)); "None with such bad training expectations." ((in 17 reviews)); "Disorganized at times....and I was given a new supervisor with different preferences over and over again." ((in 16 reviews)); "Takes a bit long to move up, favoritism, and pay can be higher for the work you do" ((in 10 reviews))

What are employees saying about Inktel layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Inktel layoffs and their outlook for job security at Inktel in 2026.

Inktel reviews

3.1

42% would recommend to a friend

(513 total reviews)

J. Ricky Arriola

57% approve of CEO

41% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Career opportunities

2.7

Compensation and benefits

Inktel has an employee rating of 3.1 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Inktel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

513 reviews

3.0

Jul 13, 2012

It's high school all over again.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They work with your schedule. They have a nice brand new break room.

Cons

They don't offer over time. PTO CANNOT be taken around the holidays. If the calls are slow, they will send you home. and if the calls get busy they will call you to come back. They will make you a shared agent so that way when calls get slow you can be useful in another account. They will not pay you additional for doing more work. They do not offer raises for customer service reps; Even if you've worked there 5 + years. they pay every 7 and 22 of the month. Sometimes pay can seem longer than 2 weeks. Bonus is offered but they make it nearly impossible to get it. You have to tell your supervisor your going to the bathroom and notate it on a aux time tracker sheet; like if we were children.

3.0

Jun 2, 2012

Great Environment for us Young'ins

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Flexibility with scheduling -Pretty decent pay, compared to other jobs -Friendly/fun atmosphere -Members of management are very approachable -We work with well-known, reputable companies -The place looks great

Cons

In all honesty, I must say that this may not be a reflection of Inktel as a whole, but more so the experience of myself and the majority of my department-- we are constantly being micromanaged, guidelines and policies change at the drop of a hat (and you are expected to quietly comply), there are unreasonable standards in regards to the call flow, certain incentives are promised but not upheld, and (aside from a quality assurance position) it is near impossible to advance because the higher positions are pretty much set in stone

2.0

Feb 17, 2012

Small organization with too many dissatisfied employees.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employees get along well and are collaborative Company encourages employees to get involved in the community Some leaders are understanding and professional

Cons

Salaries are substandard compared to similar roles at other organizations Nepotism is rampant. You must be either a close friend or a relative of someone in upper management to move up in the company Work environment is gloomy and depressing Training is mediocre and support is poor to non-existent The tools provided to do the job, including technology, are pitiable

Viewing 508 - 510 of 513 Reviews

Jobs at Inktel

Bilingual /French SEPHORA - REMOTE W2 CSR - CHAT/VOICE / $20/hr - Start 7/2 - #MSP

REMOTE W2 Bilingual (English/Spanish) CSR - $17/hour (#DQD)

REMOTE W2 Call Center Agent - $17/hour (#DQD)

REMOTE W2 Bilingual (English/Spanish) CSR - $17/hour (#DQD)

Bilingual (English/Spanish) Call Center Agent - $17/hour (#DQD)

Inktel

Inktel reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's high school all over again.

Great Environment for us Young'ins

Small organization with too many dissatisfied employees.

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