Inktel reviews

They don't offer over time. PTO CANNOT be taken around the holidays. If the calls are slow, they will send you home. and if the calls get busy they will call you to come back. They will make you a shared agent so that way when calls get slow you can be useful in another account. They will not pay you additional for doing more work. They do not offer raises for customer service reps; Even if you've worked there 5 + years. they pay every 7 and 22 of the month. Sometimes pay can seem longer than 2 weeks. Bonus is offered but they make it nearly impossible to get it. You have to tell your supervisor your going to the bathroom and notate it on a aux time tracker sheet; like if we were children.

In all honesty, I must say that this may not be a reflection of Inktel as a whole, but more so the experience of myself and the majority of my department-- we are constantly being micromanaged, guidelines and policies change at the drop of a hat (and you are expected to quietly comply), there are unreasonable standards in regards to the call flow, certain incentives are promised but not upheld, and (aside from a quality assurance position) it is near impossible to advance because the higher positions are pretty much set in stone