3.0
Mar 23, 2025
Client Service Representative Position review
Current employee, more than 3 years
Montreal, QC
Recommend
CEO approval
Business Outlook
Pros
Steady paycheque. Work from home. Respectful environment.
Cons
The CSR role is not valued at Insight. This is evident in the paycut that’s recently instated by changing the compensation plan to remove commissioned earnings based on individual efforts and base commissions on the company’s EFO (earning from operations) with a cap on the potential commission. . This change has lead to a 25% gross pay decrease year over year. The position is also actively being outsourced to the Philippines. Contrast this to the CEO pay that went from 6.2 million in 2022 to 10.7 million in 2023.