1.0
Oct 5, 2018
Recommend
CEO approval
Business Outlook
Pros
Great co-workers and decent benefits
Cons
High turnover because of understaffing and poor management. People are treated like machines and are overworked. There is no work-life balance. Taking a sick day when ill is frowned upon. Agents deal with difficult calls because of the complexity of the assets the clients hold and they are also responsible for many others tasks, forced to work overtime to keep up. The manager is as cold, detached and uncaring as they can come. She never took the time to get to know anything about the people working in the client service department, had no interest to hear our concerns or even spend any time in the department. Employees feel unsupported and invisible.
